Customer Service Representative/quotation Specialist

**Carte International** is seeking an ambitious career-oriented individual to join our team as the **Customer Service Quotation Specialist**. We are looking for a self-motivated team player who will be responsible for general activities related to meeting customer support needs of current and potential customers.

**SUMMARY**

As the Customer Service-Quotation Specialist you will provide support to current and potential customers, including expediting specific firm orders and resolving technical issues. You are responsible for the preparation of engineered-to-order transformer price quotations for one-off project needs and larger multi-year bid opportunities, coordination of warranty repair, annual budget input, tracking market activity and monitoring of customer satisfaction.

**RESPONSIBILITIES**:
Provide information, updates, and customer support responding promptly to inquiries.

Direct interaction with external customers depending on the inquiry and sales coverage for specific accounts.

Collaborate with Sales Team, Production Control Department, Product Team Managers, Engineer/Designers, Manufacturing and other internal stake holders to gather information and updates for customers.

Assist customers to determine status of their open orders, maintain and update technical aspects of transformers on order and aid in coordination of warranty repair work.

Occasionally track specific orders to target customer critical on-site delivery dates when required.

Prepare, organize and plan product quotations based on customer technical specifications and industry standards with established internal quotation methods and strategies, ensuring to meet quotation deadlines. Update quotations database as required.

Maximize opportunities to price bid non-standard products.

Coordinate with Sales Team, Production Control Department, Procurement and other functional areas to provide optimum product lead-times, taking into consideration customer needs and the technical and manufacturing requirements.

Deliver strong support for multi-year contract customers, including providing information relative to customer needs and order updates as required.

Continuously expand and maintain knowledge of products to accurately communicate technical and product details to potential clients.

**REQUIREMENTSWHAT YOU NEED TO BE SUCESSFUL**:
Post-secondary education in business administration (business certificate, business diploma or university bachelor’s degree) or related field is preferred. Combination of post-secondary education and related work experience may be considered.

Post-secondary education in electrical or mechanical technical stream (diploma program) may also be considered.

Proficient in Microsoft Office with a focus on Excel.

Detail oriented with strong organizational and task management skills.

Prior experience in product quotation is preferred.

**COMPETENCIES**:
Ability to work independently without direct supervision.

Strong communication skills in English, both written and verbal.

Good interpersonal skills ensuring effective customer relationships and customer satisfaction.

Work effectively with cross-functional teams, communicating and coordinating with colleagues as necessary.

Positive team-player who is adaptable, open minded, enthusiastic, and takes initiative.

Good problem-solving skills with ability to identify issues and come up with solutions.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location