Head Cashier

**With a career at The Home Depot, you can be yourself and also be part of something bigger.**

**Position Overview**:
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

**Key Responsibilities**:
Ensures Customer Satisfaction
- Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
- Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
- Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
- Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
- Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.

Leading the Front End
- Communicate goals, priorities, and directions from store leadership to associates.
- Ensure the parking lot is shoppable and free of debris.
- Engage back-up cashiers as necessary and assign them to predetermined registers.
- Operate cash machines and train cashiers accordingly.
- Assist guards for cash collection.

Maintains Safety and Security
- Follows all Safety and Loss Prevention policies and procedures.
- Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

**Competencies**:

- Customer Focus
- Time Management
- Promotes Teamwork
- Problem Solving
- Communicates Effectively

**Skills**:

- Interpersonal Skills
- Cash Handling
- Leadership Skills
- Attention to Detail

**Direct Manager/Direct Reports**:

- Reports to Department Supervisor

**Travel Requirements**:

- No travel requirements

**Physical Requirements**:

- Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

**Hybrid Work**:

- Dependent

**Working Conditions**:

- Working within a flexible schedule that may include evening and weekends.
- Warehouse environment that can be dusty and noisy.
- Doors are frequently open, causing drafts and interior temperature changes.

**Minimum Education**:

- High School Diploma or equivalent

**Minimum Years of Work Experience**:

- 1 to 2 years Retail or Cash experience an asset

**Minimum Leadership Experience**:

- Minimum 1 year leading people

**Certifications**:

- NA

**Other Requirements/Assets**:

- NA