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Customer Service

3 weeks ago

Markham, Canada TripToGo Inc. Full time

Role Overview

We are seeking a customer-focused and detail-oriented Customer Service (Tour Operations) professional to join our team. In this role, you will support our clients by coordinating tours, assisting with bookings, and providing valuable information to ensure smooth travel experiences. You will be responsible for managing logistics, resolving issues, and ensuring customers have an exceptional journey from start to finish.

Key Responsibilities

  • Tour Coordination: Handle all aspects of tour coordination, including managing travel itineraries, bookings, accommodations, transportation, and other logistics.
  • Customer Assistance: Provide timely and accurate information about tour packages, destinations, itineraries, and services.
  • Booking Management: Assist customers with booking tours, modifications, cancellations, and ensuring accurate travel documentation.
  • Problem Resolution: Address customer inquiries, complaints, and issues related to tours or services, ensuring high levels of satisfaction.
  • Supplier Coordination: Work closely with suppliers (e.g., hotels, transportation companies) to ensure all aspects of the tour run smoothly.
  • Document Preparation: Ensure all customer documents (e.g., itineraries, tickets) are complete and accurate before the tour departure.
  • Customer Support: Assist customers during the pre-tour, during-tour, and post-tour phases, providing ongoing support and addressing any issues that arise.
  • Feedback Collection: Collect customer feedback to improve future tours and services.
  • Quality Control: Ensure all tours meet the company's quality standards and customer expectations.
  • Administrative Tasks: Maintain accurate records and manage customer files using booking and reservation systems.

Qualifications

  • Excellent communication and problem-solving skills.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Ability to work in a fast-paced environment and adapt to changing customer needs.
  • Bilingual is a plus.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per month

**Benefits**

  • Casual dress
  • Extended health care
  • On-site gym
  • On-site parking

Schedule

  • Monday to Friday
  • Weekends as needed

Application question(s)

  • Do you have experience coordinating tours or travel packages?

**Experience**

  • Customer service: 1 year (preferred)

Work Location: In person