Director of Deployment

SWTCH Energy Inc.4 days ago
- Toronto
- Senior Level
- full_time

**About the role**:
**Who We Are**

SWTCH is pioneering EV charging solutions for multifamily and commercial properties across North America. Since 2016, our team of entrepreneurs, energy professionals, and technologists has been focused on unlocking the social, economic, and environmental benefits of widespread EV adoption. Today, our solutions are deployed in tens of thousands of locations —many of which are low-to-moderate income housing—helping to make clean mobility accessible for all.

With an expanding footprint across Canada and the U.S., we’re scaling quickly and looking for mission-driven talent to help accelerate our growth.

**Job Opportunity**

SWTCH is seeking a **Director of Deployment** to lead and scale our deployment function, overseeing the successful delivery of EV charging infrastructure projects across North America. Reporting to the Head of Operations, you will own the strategy, execution, and continuous improvement of deployment activities, ensuring projects are delivered on time, on budget, and to the highest quality standards.

In this role, you will build and lead a high-performing deployment team, establish scalable processes, and work cross-functionally with Sales, Finance, Product, Customer Success, Customer Support, and Procurement and Logistics to ensure customer satisfaction and operational excellence. You will serve as both a strategic leader and an operational driver, enabling SWTCH to meet growing demand while maintaining consistency, safety, and efficiency in all deployments.

**Responsibilities**

**Deployment Strategy & Leadership**
- Define and execute SWTCH’s deployment strategy, aligning resources, processes, and technology to support company growth.
- Set clear goals, KPIs, and workflows to ensure the team executes deployments efficiently and consistently.
- Mentor and develop team members, fostering accountability and a culture of continuous improvement.

**Operational Oversight**
- Ensure deployment projects are completed in compliance with quality standards.
- Standardize deployment processes, tools, and documentation to support scalability.
- Drive proactive risk management, identifying and resolving issues before they impact project success.

**Cross-Functional Collaboration**
- Partner with Sales, Finance, Customer Success, Customer Support, and Procurement and Logistics to ensure smooth handoff and deployment execution.
- Work with Product and Engineering teams to incorporate field learnings into product improvements and new offerings.
- Collaborate with Customer Success to ensure seamless onboarding and customer satisfaction.

**Vendor & Partner Management**
- Manage relationships with installer partners, ensuring they have the resources, documentation, and support needed to execute deployments effectively.
- Establish and maintain performance standards for installers, tracking quality, timeliness, and customer satisfaction.
- Act as a senior escalation point for installer-related challenges, while empowering the deployment team to manage day-to-day communications.

**Process & Continuous Improvement**
- Standardize and refine deployment processes, documentation, and tools to support scalability.
- Monitor and analyze deployment data to identify recurring challenges and drive process improvements.
- Introduce best practices to improve efficiency, safety, and customer experience across all deployments.

**Requirements**:

- Bachelor’s degree in Engineering, Construction Management, Business, or related field; equivalent technical and leadership experience considered.
- 8-10+ years of experience in project management, operations, or deployment leadership within EV charging, renewable energy, utilities, or infrastructure sectors.
- Proven experience leading small to mid-sized teams, with a track record of coaching, mentoring, and developing talent.
- Strong technical acumen: able to understand electrical infrastructure, EVSE technology, and deployment workflows in order to support the team, challenge assumptions, and make informed decisions.
- Experience working with contractors, installers, or field partners, with the ability to hold them accountable to quality, safety, and schedule standards.
- Experience coordinating with procurement and logistics teams to ensure material readiness and on-time delivery.
- Skilled in building and standardizing processes to support scalability and operational excellence.
- Strong organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communicator who can work effectively across technical and business teams and serve as a senior point of escalation with partners and customers.
- Willingness to travel as needed for site visits, team support, and partner engagement.

**Benefits**:

- **Business Impact** - As a core member of the operations team, you have the opportunity to take a lead role