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Gmr Events Team Lead

3 weeks ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
**Job Title**: Events Team Lead (Peak of Christmas)
**Location**: Grouse Mountain (North Vancouver)
**Department**: Marketing & Events
**Reports to**: Marketing & Events Manager / Events Specialist
**Role Status**: Full Time or Part Time - Seasonal - Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive atmosphere where service excellence is top priority are encourages to apply.
**JOB SUMMARY**:
A magical story awaits our guests at The Peak of Christmas from November 25th-December 25th. This annual event transforms Grouse Mountain into Vancouver’s North Pole, where guests can meet Santa in his workshop, see reindeer Dancer and Vixen, experience the enchanting light walk, glide across the Mountaintop Skating Pond, and much more
The Events Team Lead is a customer-facing role to support the delivery of The Peak of Christmas event. You will primarily be based in Santa’s Workshop and Elf Headquarters, ensuring both attractions operate smoothly and guests have a positive and engaging experience.
Please note that the Events Team Lead position is a one-month contract to support the execution of The Peak of Christmas event. There may be opportunities for continued employment within the Guest Services and Retail teams.
**ESSENTIAL JOB FUNCTIONS**:

- Lead a team of Event Representatives by maintaining a positive, communicative and fun work environment
- Assist with training and provide support with supervision of staff
- Work with Santa and Event Representatives on scheduling breaks to ensure seamless communication to the Grouse Mountain guests
- Knowledgeable about The Peak of Christmas programming in order to effectively respond to guest inquiries and promote activities
- Assist in the operational responsibilities of Santa’s Workshop, including opening and closing, sign-up process, check-in, and flow of guests
- Drive charitable fundraising through promoting sale of Santa photos
- Assist Santa during his breaks and en route to and from the workshop
- Ensure Santa’s break area/dressing room remains accessible, private, and comfortable
- Assist in the operational responsibilities of Elf Headquarters, including opening and closing, setting up and facilitating crafts, and ensuring craft supplies are tidy and stocked
- Welcome guests of all ages and provide a fun and engaging experience
- Communicate with guests in a clear, respectful and enthusiastic manner
- Respond to guest concerns and comments efficiently to ensure that all guests have a positive experience
- Maintain good communication with Events Specialist, Marketing & Events Coordinator, and Marketing & Events Manager

SUPERVISORY RESPONSIBILITY
Events Team Leads will support with the supervision of Events Representatives while on shift.
REQUIRED QUALIFICATIONS AND ABILITIES
- Previous experience in a supervisory role
- Experience working with children and/or in a customer service role
- Ability to work independently and as part of a team
- Experience facilitating crafts is an asset
- Must be personable, friendly and outgoing with a positive attitude
- High energy and strong work ethic
- Able to spend long periods on feet and outside
- Secondary language skills an asset (Spanish and Mandarin preferred)
- Open availability on weekdays and weekends during The Peak of Christmas (November 25 - December 24)
- Successful applicants over the age of 19 will be required to provide results of a clear background check valid within six months of the hire date before starting work. Grouse Mountain will assist with this process if the applicant does not have a valid background check.

WORKING CONDITIONS
- Must be able to work on your feet for long periods of time

COMPENSATION AND BENEFITS
- $20.00 - $22.27 / hour

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants,