Visitor Information Counsellor

**Visitor Services Counsellor - (Ucluelet)**

Seasonal - Casual Positions
- July 29, 2025_

4VI is recruiting for seasonal, Casual Visitor Services Counsellors in Ucluelet, BC. 4VI has job openings for qualified and passionate individuals looking to join a team of tourism professionals.

If you are a service-oriented person with natural people and communication skills and love to promote Ucluelet and our beautiful island to locals and visitors — we want to hear from you.

4VI is a purpose-driven tourism management organization representing and supporting the tourism & hospitality industry of Vancouver Island and operates the Tourism Ucluelet’s Visitor Centre. We are grounded by our guiding principles of inclusion, reconciliation and mindful travel promotion.

**About the position**

You will report to the Visitor Services Manager, and will be an important member of the Visitor Services team. Your primary responsibilities are to deliver exemplary customer service and provide sound local knowledge of the tourism-related offerings of Ucluelet and the surrounding areas. You will also assist in the day-to-day operation of the Visitor Centre, or at kiosks in the community to ensure Visitor Centre Network requirements and standards are met.

Responsibilities also include engaging with visitors at the summer mobile kiosks or at the Visitor Centre by providing personalized service; to promote tourism stakeholders and Ucluelet as a preferred travel destination and provide general support to the 4VI team as required.

**Duties Include**:

- Greet visitors in a professional, prompt and friendly manner.
- Promote the stakeholders, local tourism products, services and events.
- Create travel itineraries in response to resident and visitor inquiries.
- Encourage safe travel practices and advocate for longer and return visits.
- Research and maintain community information relevant to travel advisories.
- Promote the ideals of the community and area to offer a fully immersive experience to visitors.
- Maintain a positive working relationship with our stakeholders.
- Assist visitors with securing activities, accommodations and parks passes.
- Handle sales transactions for retail; also conducting opening and closing cash procedures.
- Record and maintain accurate visitor services data.
- Keep merchandise area and storage stocked and maintained.
- Assist the staff with program administration or as required.

**What we are looking for**
- Experience in tourism, with a focus on visitor services and volunteer management is an asset
- Excellent verbal and written communication skills
- General office skills, including basic computer literacy
- Able to work well with a small team and be goal oriented
- High degree of sensitivity in dealing with the public, and stakeholders
- Able to work independently, show initiative and meet deadlines
- Able to work flexible hours as required
- Able to work on multiple projects simultaneously
- A valid drivers’ license and a reliable vehicle is preferred

**What we can offer**
- Rewarding work that serves the economic growth of tourism-dependent businesses;
- A fun, creative and fast-paced team environment, with a culture that prioritizes work-life balance and fulfillment of your professional goals.

**How to Apply**

4VI gratefully acknowledges that we live, work and play on the traditional, ancestral, and unceded territories of the Yuułuʔiłʔatḥ First Nation.

4VI is committed to the development of a diverse workforce. All qualified applicants will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, colour, religion, nationality, disability, age or other characteristic protected by applicable law. We encourage interest, in particular, from Indigenous peoples, peoples with disabilities, ethnic minorities, visible minorities and all qualified individuals who share our belief in a workplace of diversity.

Pay: $20.00 per hour

**Benefits**:

- On-site parking
- Store discount

Work Location: In person