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Associate Document Advisor
2 weeks ago
**About Xerox Holdings Corporation**
**Scope**:
- To interact with customers on a daily basis providing, document advising, and quoting of print related projects.
**Schedule**:
Monday through Friday - Day shift
**Location**:
Onsite with client at Ottawa University
**Responsibilities:
- To act as primary source of advice for all document production and/or communication needs of the client
- To understand the clients’ business goals and communication challenges in order to identify and deliver innovative, value added solutions
- To build and maintain client relationships, that ensure the role becomes the primary and central source for trusted advice for all document production and communication needs of the client business units
- Implement the document management strategies and solutions, developed in partnership with the client, which ensure the delivery of a cost effective product or communication technique, that is appropriate for the client’s business requirements
- Rationalize and consolidate deliverables, identify and develop opportunities for cost savings and process improvements
- Advise clients on the best production methods to ensure document effectiveness, efficiency and quality
- Meet or exceed agreed SLA measures for the client and Xerox.
- Maintain client satisfaction / resolve queries / issues
- Managing stock and budgets to optimum levels where appropriate
- Support functions to re-engineer client processes to yield improvements, using appropriate Lean Six Sigma techniques
- Maximize financial efficiencies (including tax - VAT) for the client and Xerox
- Collate relevant management information as specified
- Build & maintain external supplier relationships as appropriate
- Able to negotiate on cost and delivery timescales within the context of the project Manage document lifecycle/production from concept to delivery to meet client requirements and corporate standards
Knowledge and Skills:
- Valid Driving license
- Bilingual - French and English
- Detailed understanding of print production methods / processes / project management
- Detailed understanding of relevant industry and its production methods / processes (see Additional Requirements section for specific Document Advisor roles)
- Experience with commercial (litho and web) / transaction print / digital print / Print-on-Demand / graphic communications / forms design / direct mail - as applicable by responsibility
- Experience of working in a corporate client account management role, developing and building relationship, resolving issues, working strategically to meet business goals
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