Customer Experience Agent

2 days ago

East Gwillimbury, Canada Greenworks Tools Canada Full time

**Position Summary**: Full Time Position starting June 2nd through October 31st, 2025. Rate is $20/hour** Available shifts: **Shift Available**: Monday - Friday 10:00am - 6:30pm** **In office positions only** **Benefits** - Product discount - Complimentary Coffee onsite **Key Responsibilities**: - Answer incoming customer calls and take appropriate action - Obtain and maintain key performance indicators - Assist customers with troubleshooting equipment issues, requesting pictures, videos, and proof of purchase when necessary - Initiate orders for warranty or payable replacement parts - Complete customer case details (product model/serial number, date of purchase, etc.) - Use company policies and procedures to determine if immediate resolution is possible or if managerial input is needed - Ensure the call queue is cleared by the end of the shift - Complete hands-on units training **Experiences and qualifications required**: - Be courteous and maintain a "customer first" attitude when resolving issues over the phone - Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens - Strong attention to detail and accuracy while multitasking - Team player, willing to assist colleagues with high order volumes when needed - Ability to work independently and seek help when necessary - Proficiency in English required **Nice to have qualifications**: - Schedule flexibility - Bilingual (French or Spanish fluency) - Previous call center experience **Company Overview**: Join our amazing team and become a valued member of our Greenworks family.

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