Customer Experience Agent

2 weeks ago

East Gwillimbury, Canada Greenworks Tools Canada Full time

Be part of a more sustainable future with Greenworks Tools **Position Summary**: **Full Time Position starting July rate is $20/hour** Available shifts: **Shift 1: Monday - Friday 10:00am - 6:30pm** **Shift 2**:Monday - Friday 11:00am - 7:30pm** **In office positions only** **Benefits** - Single Health Coverage - Single Dental Coverage - Opportunities for career progression - Product discount - Complimentary Coffee onsite - Substantial Referral Bonus, and much more **Key Responsibilities**: - Answer incoming customer calls and take appropriate action: - Assist customer with trouble shooting the equipment issues requesting pictures, Video and Proof or purchased when required. - Initiate an order for Warranty/ Payable Replacement of parts - Complete customer cases details, with product model number /serial number, Date of purchase etc - Use company policies and procedure to determine if there can be an immediate resolution to the customer issue or if that issue requires managerial input. - Must ensure that call queue is clear at the end of the shift - Complete hands-on units training **Experiences and qualifications required**: - Must be courteous and possess a "customer first" attitude when working with our customers over the phone to resolve issues. - Must be skilled at MS office, Outlook, Internet Explorer, working with multiple screens and have a strong attention to detail and accuracy while multi-tasking. - Must be a "team player" willing to step in and help others in the group that are experiencing a high order volume from time to time. - Must be able to work independently but willing to get help with issues when needed. - English proficiency is required. **Nice to have qualifications**: - Schedule flexibility - Bilingual (French or Spanish fluency) - Previous call center experience **Company Overview**: Join our amazing team and become a valued member of our Greenworks family.

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