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Meals On Wheels Program Worker

3 weeks ago

Scarborough, Canada Senior Persons Living Connected Full time

**Mission Statement**: Understand the aspirations of seniors and respond with innovative supports.

**Vision Statement**: Building inclusive communities where all seniors are connected to living their best possible life.

**Position:**:Meals on Wheels**:Program Worker

**Hours of Work**: Full-time, 35 hours per week

**Deadline**: Until position is filled

**What to expect when you join SPLC**:

- Competitive Compensation and Benefits
- Rewarding career that supports meaningful work in our communities
- Training and Professional Development opportunities
- Healthy and safe working environment

**Position Summary**:
Responsible for the delivery of meals, maintaining friendly contacts, and monitoring the health and safety of clients and supervision of the MOW volunteers. Compile and maintain program records and administration in the MOW department to support efficient and quality services for community clients. Assist with Friendly Visiting, Security Check, and health promotion outreach services as needed.

**Responsibilities**:
**1. Supervision of volunteer drivers and driving staff**:

- Provides supervision for all volunteer drivers, conducts orientation for new volunteer drivers and accompanies all new staff and volunteer drivers on a test drive
- Works with the service team, including volunteers, to ensure meals are delivered in timely and caring manner
- Supervises the packaging of meals by drivers before delivery
- Works with the Food Services team, including volunteers, to ensure meals are packaged correctly and safely according to instructions of Food Services
- Ensures food safety and infection control procedures are followed at all times
- Assists to arrange drivers' daily delivery routes
- Provides resources or information about vehicle maintenance to all drivers

**2. Delivers meals and maintains friendly contacts with community clients**:

- Delivers meals to community clients in timely manner
- Visits clients briefly, maintains friendly contacts, and encourages healthy eating and healthy living
- Completes the client home safety check form and service agreement when delivering meals
- Assists clients to open the food package and prepare for eating, ensuring quality service is delivered
- Assists clients to complete meals order forms and submits meal order reports on weekly basis

**3. Maintains service records and reports**:

- Completes delivery check lists and submits reports on daily basis
- Collects meals order forms from drivers and inputs clients’ meals data and food labels on weekly basis
- Collects daily food temperature and input data on weekly basis
- Updates and prepares the next day's order summary and food labels for Food Service team on daily basis
- Collects volunteers’ mileages and prepare mileages claims on monthly basis
- Monitoring the food texture and diet restrictions of clients while doing the meals packaging
- Files Incident Reports as required, about safety issues and concerns with appropriate recommendation in a timely manner

**Education**:

- High School graduate with OSSD, or equivalent
- Post-secondary diploma in Social Services or equivalent an asset

**Experience & Skills**:

- Valid Ontario Driver’s License with 3-5 (three to five) years abstract
- Will be required to lift up to 20lbs
- Experience in supervision
- Work or volunteer experience in social services in multi-cultural communities
- Knowledge and experience working with frail or cognitively impaired seniors
- Ability to work both independently and as part of a team
- Strong organizational skills and ability to perform accurate filing and record

keeping
- Good interpersonal and communication skills, both verbal and written
- Proficient in Microsoft Office, specifically Word and Excel
- Good customer service manner and observation skills
- Ability to speak Cantonese is a requirement

**Others**:

- Required to work occasional evening or weekend hours
- Vulnerable sector screening required
- Proof of full COVID-19 Vaccination or Medical Exemption Certificate required
**While we thank all applicants for their interest, only those applicants selected for interview will be contacted.**: