Bilingual Client Services Representative

1 week ago

Montréal QC, Canada Pure Strategic Marketing Full time

**Client Service and Support Representative**

We are seeking responsible and motivated team players to join our client services department. We have 2 roles that we are currently hiring for, Processing Agent and Customer Service Agent. For both roles we provide extensive training for the first 3 weeks on the job to get you settled.

**How you’ll Make an Impact**:
Processing Team
- Account administration and trade execution of all financial and non-financial transactions on our client’s various mutual fund retail account types.
- Contact internal and external clients to ensure timely resolution of any client issues

Advisor Service Centre Team
- Provide exceptional customer service experience to investment advisors, their support teams and investors in our inbound contact centre.
- Work directly with advisors and investors to provide them with the support they need to educate and plan their short-term and long-term investment strategies.

**What We Are Looking For**

**Education**:

- College Diploma or University degree required (Recent graduates are encouraged to apply)
- Bilingualism in French and English (verbal and written) is required

**This is the right opportunity for you if you**
- Passion for delivering an exceptional client experience
- Strong desire to learn and grow
- Thrive in a workplace culture that promotes collaboration, diversity and belonging
- Flexible and adaptable
- Analytical and critical thinking skills to solve client problems
- Strong written and verbal communication skills
- Detail oriented

**Please note all roles require working rotating shifts - Monday through Friday between 8 am and 8pm EST for our Processing team or between 8 am and 8 pm EST for our Advisor Service Centre.**

**Job Types**: Full-time, Fixed term contract

Pay: $25.00-$27.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Montréal, QC H3B 0A3: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

Work Location: Hybrid remote in Montréal, QC H3B 0A3

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