Major Incident Manager

2 weeks ago

Halifax, Canada DXC Technology Full time

Our DXC Security services helps customers assess risk and proactively address all facets of their security environment, from threat intelligence to compliance. We leverage proven methodologies, intelligent automation and industry-leading partners to tailor security solutions to our customers' unique business needs.

**_ About The Role:_**

The Major incident manager is responsible for leading the resolution of P1 critical incidents, ensuring rapid resolution and recovery of services through effective communication on the bridge/conference call with multiple vendors and delivery teams using “whiteboard” tooling and responsible for escalations across internal and external vendor support teams. With over 200 vendors supporting this high-stakes, business critical contract.

**_ What You´ll Do:_**
- Lead and coordinate the response to priority 1 incidents and ensuring timely resolution and client and Account executive communication;
- Act as the lead during high severity incident, driving technical teams to restoration of service; Coordination and Communication - act as the central point of contact for all stakeholders including technical teams, vendors, leadership and client;
- Escalation Management - ensure appropriate escalation paths are followed to involve necessary technical and leadership teams and approvals are obtained; Root Cause Analysis (RCA) - drive post-incident reviews to identify root causes, lessons learned and preventive measures Documentation - maintain clear, accurate incident records and timelines for audit and reporting purposes Continuous Improvement - identify process gaps, recommend improvements to leadership and support proactive incident reduction strategies.
- Adaptability - willingness to be coached, mentor. and adaptable to change to meet client business requirements

**_ Work Environment _**

**This position requires working onsite in Halifax NS**

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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