Deskside Support Analyst

_**Soroc Technology Inc.**_ _is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all their clients get the results they deserve._

**CAREER OPPORTUNITY**

**POSITION TITLE**:DESKSIDE SUPPORT ANALYST

**STATUS**:FULL-TIME

**DEPARTMENT**:FIELD SERVICES

**REPORTS TO**:FIELD SERVICES MANAGER

**LOCATION**:TORONTO & GTA

**SUMMARY**:
This position is responsible for providing first and second level Desk side support (SW/HW and IMAC calls) to end-users on PC/LAN based equipment. The individual will reside on-site at our Customer’s location. The individual will liaise with the client, technicians, help desk, and all other departments involved to ensure that PC, server and printer calls are handled professionally, and that the highest quality of service is provided. Communication skills and attention to details are key to this position.

**KEY ACCOUNTABILITIES**:

- Focus on completing support calls in a timely and efficient manner, ensuring that constant communication is maintained with internal and external clients.
- Prioritize requests for support service keeping in mind service level requirements
- Provide feedback to Field Operations Manager on potential customer situations
- Perform asset management duties
- Potentially Requirement to participate in rotating on-call schedule

**QUALIFICATIONS & COMPETENCIES**:

- Minimum 3 years field experience supporting PC on LAN’s preferably in a financial environment
- Excellent working knowledge of the Microsoft Office suite of software
- Exposure to general networking protocols, specifically TCP/IP and IPX/SPX
- Must possess good software and hardware troubleshooting skills combined with good written and oral communications skills
- Experience servicing PC’s, laptops, printers and file servers by manufacturers such as IBM & HP
- A+ and MCP Certification required
- Experience in trader floor support is an asset
- Advanced working knowledge of Microsoft Windows XP and 7operating systems
- Experience with Microsoft Operating System Deployment (OSD) and System Center 2012 Configuration Manager (SCCM) an asset
- MCSA: Windows 7 or 8.1 certification is an asset
- OEM certifications an asset
- Network+, MCSE, Server+ certification an asset
- Experience with VOIP phones is an asset
- Experience in providing support on Apple and Blackberry products is an asset
- Excellent Customer relations skills mandatory
- Ability to work in a fast paced, high pressure environment
- Experience with Service Now is an asset
- Flexible to work shift hours from 8am-8pm local time and occasional overtime and weekends
- Must be physically able to lift/move desktops & monitors

Soroc Technology Inc. is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process. Soroc’s Accessible Employment Policy and other accessibility policies are available through Human Resources.

**Thank you for your interest in Soroc Technology Inc. We wish you all the best with your career search**

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

COVID-19 considerations:
Work Location: One location