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Appointment Coordinator

3 weeks ago

Oakville, Canada Oakville Toyota Full time

Are you looking to be a part of a fun, motivating team? To have your efforts be valuable and crucial to both customers and the business? Look no further

Oakville Toyota is looking to add **Appointment Coordinators** to join their team in Oakville.

The **Appointment Coordinator** works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs.

The **Appointment Coordinators** help turn customer's concerns and reminders into appointments, and inbound calls into being a part of the Oakville Toyota business. **Our Appointment Coordinators are a valuable asset to our dealership**

Oakville Toyota is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

**Hours**: Full-Time or Part-Time Hours available.

**Why Join HG**:

- A solid foundation of customers from 60 years of business.
- An incredible opportunity for advancement within the organization.
- Competitive compensation plans with health and dental insurance.
- RRSP & an Employee Assistance Program.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work

**Job Duties**:

- Handling incoming calls.
- Make 80-100 outbound calls each day.
- Following up on customer inquiries for the Sales and Service departments.
- Following up with past customers in the database.

**What We Look For**:

- **Experience in an appointment coordinator/BDC role would be preferred.**:

- **Experience in a dealership service department would be preferred.**:

- Must have excellent communication skills (good verbal skills and a clear speaking voice).
- Prior experience in a customer service role is required.
- Pleasant and engaging phone manner.
- Must be comfortable with computers and technology systems.
- Strong record of customer satisfaction results.
- Team-oriented individual.
- Strong time management skills.
- Must have the drive and desire to meet production goals and expectations.
- Call center experience would be considered an asset.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful.

Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 1 year (preferred)

Work Location: One location