Customer Service Representative

1 week ago

Bolton, Canada Freightcom Full time

Freightcom utilizes strong relationships with LTL carriers and national Couriers to develop pricing programs that help businesses cut costs on shipping. Our online platform provides the ultimate shipping solutions for businesses to get rates and book freight instantly without having to contact numerous carriers. Our objective was to provide a “one-stop-shop” website that allows our customers to quote, ship, and track all in one platform.

In terms of company culture, we like to think we put the ‘team’ in teamwork. The first thing you’ll notice when you work at Freightcom is the comfortable size and agility of the group. We work closely with each other across every department, which allows us to perform at the highest level. We continue to collaborate, communicate and connect; what this amounts to is a greater dedication towards serving, growing and innovating alongside our clients. Working at Freightcom is a daily adventure and has some unique benefits and advantages. Freightcom makes its employees a priority by providing a creative and energetic workplace and all the resources you need to be successful. This position is ideal for highly motivated individuals who are ready to start or further develop their career in the logistics/shipping industry. Come and be a part of this thriving company and let’s go on this adventure together.

Like what you see? We would love to have you apart of our team
- This role will require someone with strong analytical skills, attention to detail, strong organizational skills, ability to work in a fast paced environment and a passion for providing exceptional customer service. This role will include but is not limited to:_

**Responsibilities and Duties**
- Quoting, booking, and tracking shipments
- Handle complaints and provide appropriate solutions and alternatives within the time limits and continuous follow up to ensure resolution
- Assist customers with tracking enquiries, problem solving and assisting to find solutions for deliveries or pickups that do not proceed as planned
- Follow communication procedures, guidelines and policies
- Perform other duties as assigned

**Qualifications and Skills**
- Excellent verbal and written communication and organizational skills
- Comfortable working in a fast-paced environment
- Effective at problem-solving, detail oriented
- Positive attitude with good interpersonal skills and pleasant telephone manner
- Strong conflict resolution skills
- Goal driven and highly motivated
- Ability to multi-task and work under pressure
- Outgoing and engaging personality
- Disciplined, ambitious and self-motivated
- Work independently as well as in a team environment

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

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