Team Lead RPA(It)
6 days ago
**Gestion des incidents et des proble?mes**: Identifier, diagnostiquer et re?soudre les incidents en temps re?el, en s'assurant du suivi jusqu'a? la re?solution comple?te.
**Optimisation des processus**: Collaborer avec les e?quipes de de?veloppement et les parties prenantes pour ame?liorer et optimiser les processus automatise?s.
**Suivi des performances**: Mettre en place et surveiller les indicateurs de performance (KPI) pour s'assurer que les SLAs sont respecte?s et que la qualite? du service reste e?leve?e.
**Gestion des escalades**: Agir comme point de contact pour les escalades techniques et ope?rationnelles, as
- surant une communication fluide avec les parties concerne?es.
**Documentation et ame?lioration continue**: Maintenir la documentation a? jour concernant les incidents, les solutions apporte?es et proposer des ame?liorations pour re?duire les incidents re?currents.
Excellente compre?hension des technologies RPA (UiPath, Blue Prism, Automation Anywhere, etc.).
**Compe?tences en gestion d'e?quipe**: Capacite? a? encadrer et motiver une e?quipe technique.
**Compe?tences en re?solution de proble?mes**: Solides compe?tences analytiques et me?thodologiques pour
identifier et re?soudre les incidents rapidement.
**Communication efficace**: Capacite? a? communiquer avec des e?quipes techniques et non techniques.
Mai?trise des outils ITSM (ServiceNow, JIRA, etc.) pour la gestion des incidents.
Diplo?me en Informatique, Inge?nierie ou e?quivalent.
Minimum de 5 ans d?expe?rience dans le support applicatif, avec au moins 2 ans dans une fonction de Team Lead.
Mai?trise de l?anglais indispensable, une autre langue est un atout.
Une certification RPA (UiPath, Automation Anywhere) est un plus.
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QA Lead
6 days ago
Montréal, Canada Diverse team Full timeBachelor's degree in Computer Science, Computer Engineering, Systems Engineering. - 10+ years of overall testing experience (Including manual and automation). - 2-3 years of experience working as a QA Lead. - 3-4 years of experience in automation testing using selenium, cypress. - Must have experience programming in one or more of the following - Java,...
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Team Lead
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Montréal, QC, Canada National Bank Full timeA career as a Team Lead at National Bank Independent Network (NBIN), servicing Introducing Brokers (IB) clients means playing a vital part in ensuring we deliver the highest quality of customer service to our clients. In this role you can use your communication skills, leadership abilities and customer service experience to have a positive impact on both the...
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Illustration Team Lead
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Team Lead Cuisine-division éducation
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Csoc Team Lead
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C++ Development Team Lead
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Business Analyst
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Team Lead
4 days ago
Montréal, Canada Roots Full timeAt Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...
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Team Lead
2 weeks ago
Montréal, Canada Kyndryl Full time**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The...
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IT Team Lead
6 days ago
Montréal, Canada Leap Event Technology Full time**WHO WE ARE**: Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to...