Strategic Customer Success Manager

2 weeks ago

Cambridge, Canada Lone Wolf Technologies Full time

**We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.**

**With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.**

**ESSENTIAL RESPONSIBILITIES AND DUTIES**:

- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and have shared accountability of their success
- Engage with customers through planned discussions, recurring updates, requests and projects
- Identify customer risk, and collaborate with internal stakeholders to create, execute value realization, and/or get-well plans
- Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
- Forecast and manage customer renewals

**QUALIFICATIONS**:

- ** EDUCATION**: BA/BS Degree in a related discipline or equivalent experience
- ** EXPERIENCE**:4 - 6+ years experience in Customer Success role, preferably a Strategic CS role

**KNOWLEDGE/SKILLS/ABILITIES**:

- Self-motivated, collaborative, and creative team player with innovative ideas to inspire customer adoption and loyalty
- Proactive & work with a sense of urgency
- Strong analytical and problem-solving skills
- Have customer first mentality
- Demonstrate business acumen and industry knowledge
- Coachable and curious with a growth mindset
- Strong interpersonal skills and experience initiating and building positive relationships
- Excellent individual and group presentation skills as well as written and oral communication skills
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously
- Experience with SalesForce, MS Office solutions, and SaaS industry preferred
- Ability to function in a high volume, always evolving business environment while maintaining a positive attitude

We’ve become the largest real estate software company in North America. Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

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