Customer Service Representative

We are looking for a **Customer Service Representative (CSR)** who communicates well with both the team and customer, highly organized (i.e. on top of schedule, able to prioritize tasks, always update the team with new information), able to handle multiple tasks at once and willing to get their hands dirty (i.e. assist with washing cars, parts, production, etc.)

In return, we are offering competitive hourly wage and benefits package, a fair and family-like atmosphere, opportunities for advancement, and continuous training for our team

**Role of a CSR**:
The CSR is a crucial position for our team since they create the first impression of the team to our customers. Therefore, the CSR is responsible to create a warm and welcoming environment for our customers, while being knowledgeable of what is happening in his/her surroundings (i.e. repair status, rental bookings, becoming the point of contact, etc.)

Other responsibilities include:
**Administrative Duties**
- Booking appointments for estimates as well as confirming deductibles with insurance companies as well as calling customers for follow up.
- Update and maintain estimates schedules as well as updating insurance companies information on both the booking system and under each insurance companies’ profile.
- Collect and record any payments.
- Create files for any customers and file all paperwork accordingly, including explaining the national-wide warranty program to the customers.
- Refer customers complaints and/or questions to the appropriate team members.
- Checking-in and checking-out vehicles before and after repair.
- Managing rental reservations and updates for our customers.
- Other additional duties as assigned.

**Operational and Other Duties**
- Operating CARSTAR’s vehicles in a safe manner to provides shuttle services to customers as well as our partners in terms of picking up and dropping off vehicles.
- Operating customers vehicles to our vendors for any sublets work (e.g. vehicles that need to be brought to a dealership, detailing, etc.).
- Assist with the daily production of the shop (i.e. washing vehicles, keeping the front office clean, etc.)
- Receiving parts for the vehicles that are being repaired and ensuring that the parts match with both the invoice and the repair orders.
- Posting of parts on the shop management system.
- Processed damaged parts as well as any returns for damaged item or incorrect items.
- Other additional duties as assigned.

**Requirements**:

- Excellent customer service (experience in providing customer service in a service/retail environment).
- Some knowledge of vehicle parts
- Have basic estimating skills is considered an asset.
- Knowledge in Microsoft Office programs (mandatory) and Collision Repair Estimating/Management System (preferred).
- Ability to communicate effectively and efficiently.
- Able to work as a team and handle pressure well during busy times.
- Ability to communicate with all level of personnel and prioritize, organize and plan work independently.
- Valid and clean Driver’s License - Alberta Class 5 or equivalent.

**What we can offer you**:

- Standard work hours - 8 hours shift with 1-hour break.
- Continuous training and advancement opportunities.
- Open communications with management and ongoing support.
- Competitive wages.

We would like to thank all applicants for their interest, however, only those who meet the qualifications and being considered for the said positions will be contacted.

**Salary**: $15.00-$20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T6P 1R5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)
- Parts: 1 year (preferred)
- Collision Estimating/Appraisal: 1 year (preferred)

Licence/Certification:

- Driver License (required)