Medical Office Assistant

2 weeks ago

Newmarket, Canada Medicentres Full time

**Position Title**: Medical Office Assistant - Immigration and Family Practice

**Job Type**: Full-Time, Permanent (Monday-Friday 9am-5pm)
**Job Location**: York Medical Newmarket Medicentres Clinic
**Reports to**: Assistant Clinic Manager
**Date Last Updated**: August 2024
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
**JOB PURPOSE**:
Reporting to the Clinic Manager, the Medical Office Assistant is responsible for providing exceptional customer service to our patients, as well as providing support to physicians and medical staff.
**PRINCIPAL RESPONSIBILITIES**:
Answering phones, greeting, and registering patients
Provide panel management support to physicians
Responding to patient enquiries in person and by phone
Initiating forms and collecting payment for services not covered by insurance
Escorting patients to exam or treatment rooms and preparing patients for physician
Cleaning and preparing exam and treatment rooms between patient visits
Performing diagnostic testing as ordered by the physician including urinalysis
Performing Blood pressure readings (using automated BP monitor), temperature readings, height and weight measurements as ordered by the physician
Scheduling and notifying patients of appointments
Scanning patient documents into electronic medical records as required
Completing daily, monthly and weekly chore lists as required
Performing other duties as assigned
**KNOWLEDGE, SKILLS AND EXPERIENCE**:
High school diploma or equivalent
Medical Office Assistant Qualification is an asset
Tagalog or Mandarin speaking is an asset
Recent customer service experience
Experience with Med Access or Electronic Medical Records
Excellent verbal and written communication skills
Problem solving skills
Proficiency in medical terminology is an asset
Must be able to handle confidential information in compliance with the Health Information Act
**INTERNAL COMMUNICATIONS**:
Physicians
Clinic Support Office departments (IT, Accounting, Human Resources)
**EXTERNAL COMMUNICATIONS**:
Vendors
Suppliers
Patients

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