Customer Support Representative

5 days ago


Vermilion, Canada Epsilon Solutions Full time

**Job Title**: Customer Support Representative

**Location and address**: ,ermilion, Alberta
**Job Summary**:
We are looking for a Customer Support Representative to assist with routine customer service tasks in the order management process. This role will help with order intake, confirmation, processing, and fulfillment, ensuring a smooth and positive experience for our customers.
**Key Responsibilities**:

- Support order management activities such as order entry, confirmation, and tracking.
- Update internal teams on order status and raise issues when needed.
- Prepare and maintain order-related documents as per company procedures.
- Assist in resolving simple administrative or clerical issues related to orders.
- Check customer orders for credit, contract terms, pricing, stock, and delivery availability.
- Follow standard processes for order status, invoices, and contract balances.
- Handle routine customer inquiries and escalate more complex issues to the appropriate team.
- Perform other duties as assigned.

**Qualifications**:

- High school diploma (or equivalent).
- 1 years of relevant work experience.

**Preferred Qualifications**:

- Experience in customer service or order management.
- Strong communication and organizational skills

**Job Type**: Fixed term contract
Contract length: 3 months

Pay: $15.00-$16.00 per hour

Expected hours: 40 per week



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