Member Service Representative

7 days ago

Thunder Bay, Canada Rapport Credit Union Full time

The Member Service Representative will be responsible for providing exceptional service to Rapport members by performing cash and non-cash transactions through a limited range of financial services while also promoting our products and services, ensuring security measures taken at all times. The incumbent will promote all of Rapport’s products and services and resolve any member issues within set standards and timelines.

**Responsibilities**:

- Performs a number of cash and non-transactions such as: deposits, withdrawals, and transfers and orders cheques, buys/sells foreign cash, sells traveller's cheques, personal money orders.
- Identifies opportunities to promote, up sell, and cross sell Rapport’s investment and loan products; conducts pro-active and/or assigned outbound calls during special promotions on products and services.
- Responds to members’ inquiries on all products and services offered by providing information on the benefits and features of each product and service.
- Operates and balances cash, processes deposits, cheques and other transactions according to established procedures and performance standards with speed and accuracy.
- Prepares bank deposits daily and forwards to bank; adheres to guidelines on hold funds and anti-money laundering.
- Resolves member problems and concerns with mortgage renewals, personal loans, lines of credit and other lending services; cross-selling related insurance products. Ensures all required documentation and information have been sent promptly to members.
- Responds to members’ inquiries on investment services, including RRSP, RRIF and mutual funds, by providing information on the features of each product and service, sets up term deposits and cross-sell related deposit services. Processes each member transaction and seeks authorization as required.

**Education and Experience**:

- Post-Secondary Degree/Diploma in Business, Accounting or relevant.
- Minimum two (2) years’ experience working in retail business or financial services industry with experience handling cash in a fast-paced environment.
- Previous experience with banking products and services an asset.

**Required Knowledge, Skills and Abilities**:

- Exceptional customer service with proven relationship building skills.
- Strong communication skills and organizational skills
- Excellent interpersonal skills to be able to communicate effectively with other functional areas.

**Working Conditions**:

- Normal office environment.
- Primarily standing.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Thunder Bay, ON P7E 2V5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- Financial services: 2 years (preferred)

Work Location: In person

  • Member Service Representative

    3 days ago

    Thunder Bay, Canada Alterna Savings Full time

    **Status: Full Time** **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and...

  • Member Service Representative

    1 week ago

    Thunder Bay, Canada CAA North & East Ontario Full time

    **LOCATION: Hybrid: Work-From-Home / 585 Memorial Ave. Thunder Bay, ON** **TERM: 9-Month Contract** **Summary**: The Member Service Representative will act as a liaison between Members and the Automotive Services Department and as back up to both regional coordinators. They will provide service information and resolve any emerging problems that our members...

  • Member Service Representative

    2 weeks ago

    Thunder Bay, Canada Alterna Savings Full time

    **Status: 9 Months Term (Part Time/Full Time Hours)** **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a...

  • Auxiliary Member

    7 days ago

    Thunder Bay, Ontario, Canada North Bay Police Service Full time $30,000 - $60,000 per year

    New Auxiliary Member Program Launched at North Bay Police ServiceApply Now: The North Bay Police Service (NBPS) is excited to announce the launch of its new Auxiliary Member Program, designed to strengthen community engagement and promote public safety. The program is seeking eight community-minded North Bay residents to join as volunteer Auxiliary...

  • Member Services Representative Part Time

    1 week ago

    Thunder Bay, Canada BAY Credit Union Limited Full time

    **Position Title**:* **Part-Time *Member Solutions Representative **Responsible To**: Member Solutions Supervisor **Key Relationships**:This position interacts with credit union members, all branch positions and members of the community. **Function** Consistently delivers high level member service by providing a range of services to members including...

  • Member Representative

    2 weeks ago

    Thunder Bay, Canada Copperfin Credit Union Full time

    **Member Representative** Part-Time Position **Who We Are** Copperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of people who live in our community. We invest in our...

  • Temporary Member Experience Representative

    3 days ago

    Thunder Bay, Canada Northern Credit Union Limited Full time

    Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...

  • Member Services Representative

    3 days ago

    Thunder Bay, Canada Planet Fitness - Taymax Group Full time

    Thunder Bay 969 Fort William Road, ON P7B 3A6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by...

  • Member Services Representative

    2 weeks ago

    Thunder Bay, Canada Thunder Bay Fitness LP Full time

    Thunder Bay, ON 969 Fort William Road, Thunder Bay, ON P7B 3A6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive...

  • Member Service Counsellor

    1 week ago

    Thunder Bay, Ontario, Canada CAA Club Group Full time $43,000 - $89,000 per year

    LOCATION: North Bay Travel Store – 955 McKeown Avenue, Unit 3B, North Bay, ONTERM: Full-Time, Permanent 37.5 hours/weekevent October 16, 2025 person Permanent map In-PersonOverviewOur Member Service Counsellors deliver exceptional customer service and promote the benefits of CAA memberships and services. They are responsible for greeting Members, providing...