Head Receiver

**Schedule**
Monday-Friday 8:30-4:30

**Education Level**
Secondary School Diploma

**Career Level**
Minimum 4 years of relevant experience

Job Summary:
The Head Receiver is responsible for overseeing the shipping and receiving of goods for all Campus Store locations while ensuring that incoming goods and paperwork are processed in a timely and accurate manner according to established procedures. Prepares outgoing shipments for customers and return shipments to vendors. Responsible for the procurement and maintenance of equipment used in the shipping and receiving area.

Purpose and Key Functions:

- Organize the logistics for the movement of outgoing and incoming goods to the appropriate store locations.
- Negotiate prices and place orders for new shipping and receiving equipment, and store supplies as required, ensuring an adequate inventory at all times.
- Negotiate freight charges with vendors to ensure the most cost efficient shipping rates.
- Investigate and resolve ongoing service issues related to shipping companies and vendors by initiating communication with internal and external parties as needed.
- Write, maintain and update policy and procedure manuals.
- Load and unload merchandise from trucks.
- Verify count, sort, and price incoming merchandise.
- Identify and resolve issues as goods arrive, escalating issues as necessary to appropriate personnel.
- Read packing lists containing item details to ensure the accurate receiving of goods.
- Scan text in other language for specific words or information.
- Distribute merchandise to appropriate store locations.
- Review the account distribution sheet, identify, discrepancies, resolve issues when possible, and escalate issues when necessary.
- Ensure appropriate documentation is attached to special order goods.
- Gather pertinent receiving documentation for payment of invoices by the accounts office.
- Update and maintain accurate information in the inventory management system as required.
- Liaise with buyers, courier personnel, and other departments for verifications, instructions, and other information as required.
- Resolve incidents of short shipments by contacting suppliers and delivery services as required
- Pack outgoing shipments securely, as per shipping specifications, for deliveries to customers and return shipments to vendors.
- Complete appropriate documentation for all outbound shipments including customs declaration.
- Provide shipping costs to customers as required.
- Move, arrange, and assemble various furniture and equipment within the department as required.
- Ensure the proper opening and closing of the store on a rotational basis following established departmental policies and procedures.
- Operate the cash register as needed.
- Perform customer service tasks including but not limited to product returns, defective product exchanges, rainchecks, bookclubs and buybacks.

Supervision:
Provide lead hand supervision and is responsible for the quality and quantity of work of others.

Assets:
Must be able to spend most of the day on your feet and lift up to 40lbs
Trained in the use of pump trucks including electric pump trucks
Understanding of retail inventory and the flow of goods to storage and the sales floor

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.