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Catering Department Head

3 weeks ago

Hamilton, Canada Denninger's Foods of the World Full time

R. Denninger Limited is one of the finest food companies in the world. For more than 60 years, quality has been the founding criteria of our company. Denninger’s has five retail locations, a manufacturing plant and a warehouse all located throughout Southern Ontario. Denninger’s associates are hand picked to provide the best service in the industry.

If you have a passion for customer service and thrive in a team environment, Denninger’s is the place for you

**What We Offer**
- A rewarding and fun work atmosphere
- Flexible work schedules, posted 2 weeks in advance
- Competitive wages
- Associate training focused on developing practical skills
- Employee Recognition Program
- Career advancement opportunities
- 20% Staff discount across all locations
- 50% Staff discount at our Bistro/ Bitehaus
- Immediate health, vision and dental benefits upon hire
- Employee Assistance Program
- Access to 24/7 virtual health care
- Deferred Profit Sharing Plan (DPSP)
- 20% discount off at GoodLife Fitness

**Job Summary**: The role of the Department Head is to manage the operation of the Catering department efficiently and effectively to achieve Sales and Net Operating Profit (NOP) goals while giving customers an excellent shopping experience.

**Reports to**: Store Manager

**Duties**

Sales & Gross Margin
- Execute the Company's Merchandising and Promotional strategies to achieve the Company's sales objectives with the assistance of the category manager
- With the assistance of the Store Manager, utilize the Store Promotion Master Book/ Intranet to execute department sales goals as assigned by the Store Manager by participating in biweekly/ monthly department head meetings
- Analyse sales and gross margin reports with the assistance of the Store Manager to maximize sales and gross margin for the department
- Ensure quality control of all products
- Orders effectively to achieve maximum sales and gross margin
- Ensure proper procedures are followed including not limited to credits, product rotation, invoicing, store transfers, receiving, etc.

Expense Control
- Control labour costs through efficient weekly store schedules (to be approved by Store Manager)
- Minimize all operational expenses (utilities, supplies, samples, waste, donations, etc.)
- Conduct regular, preventative maintenance of equipment to ensure proper functionality and control of equipment expenses

Policies and Procedures
- Enforces and adheres to all applicable legislation to ensure a safe and clean retail environment
- Support the Company Mission, Vision and Guiding Principles
- Enforce all Company policies and procedures
- Manage and report any accident, incidents, WSIB cases to the Store Manager
- Reports maintenance repairs in accordance with the Company’s reporting procedure

People Management
- Ensure completion of departmental tasks by delegating to associates within the department
- Communicate staffing levels to the Store Manager to ensure departmental efficiency and customer service
- Provide ongoing training and guidance to all members of the department
- Responsible for the performance management of all members of the department with the assistance of the Store Manager, using employee meeting records and annual performance reviews
- Attend regular department head meetings to review all policies, procedures and expectations and goals and achievement of goals in the department
- Ensure a harmonious and productive working environment in the store to maximize associate morale and performance
- Respond to customer concerns / issues in an appropriate and timely manner.

Shift Management and Key Holder Responsibilities
- When assigned as active shift manager, you are responsible for the general communication and organization between all departments.
- Ensures all store opening procedures are followed and complete when designated as opening shift supervisor
- Ensures all mid shift procedures are followed and complete when designated as mid shift supervisor
- Ensures all closing shift procedures are followed and complete when designated as closing shift supervisor

All other duties as assigned by Management

**Requirements**:

- A minimum of 2 years service with Denninger’s or equivalent experience in a similar retail environment
- Demonstrate a comprehensive understanding of the department
- Demonstrate a hands on management style
- Proven leadership skills and ability to delegate
- Demonstrates strong communication skills throughout all levels of the organization
- Demonstrates professionalism throughout all levels of the organization
- Proven ability to handle confidential information
- Excellent time management skills

**Essential Job Functions**
- Stand and walk for extended periods of time.
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
- Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
- Repetitive use of hand