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Database Coordinator

2 weeks ago

Vancouver, Canada Ronald McDonald House BC and Yukon Full time

**About the Organization**

At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care, we enable access to children’s hospitals by providing families with accommodation, meals, and wellness programs that support their emotional and physical well-being during one of life’s most difficult times.

Since opening our first 13-bedroom House in Vancouver in 1983, RMH BC has continued to grow to meet the rising need for support. In 2014, we opened a new 73-bedroom House on the grounds of BC Children’s Hospital, along with a 2,000 sq. ft. Ronald McDonald Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening a new Family Room at Royal Inland Hospital in Kamloops, bringing comfort, care, and a place to rest to families in the BC Interior.

As the second-largest Ronald McDonald House in Canada and one of the largest in the world, RMH BC is planning for even greater impact. With exciting expansion plans underway, we aim to double our capacity and impact across BC and the Yukon over the next five years ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.

**About the Position**

Reporting to the Director, Donor Engagement, the Database Coordinator will play a critical role in maintaining the integrity of our donor database (RENXT/Raiser’s Edge), ensuring accurate and timely data management, and supporting fundraising strategies through clean data practices and compliant tax receipting.

Key Responsibilities:
**Database Management & Integrity**
- Record and process donations, sponsorships, recurring payments, gifts in kind, and other revenues in RENXT/Raiser’s Edge database.
- Perform regular data imports and exports in RENXT/Raiser’s Edge.
- Track and process event registrations, sponsorships, and fundraising activities.
- Maintain clean, accurate, and up-to-date donor records.
- Assist with month end reconciliations, including supporting accounting processes.
- Follow policies and procedures of RENXT/Raiser’s Edge database.
- Ensure all data entry and management practices align with organizational standards and privacy regulations in British Columbia.

**Tax Receipting & Compliance**
- Generate tax receipts to meet turnaround time of 48 hours.
- Maintain documentation and processes to ensure CRA compliance.

**Reporting & Analysis Support**
- Assist with pulling standard reports for fundraising and donor engagement.
- Support the development of custom reports under guidance from the Sr. Data Management Officer.

**Cross-Functional Support**
- Develop invoices and other documentation to support revenue collection.
- Provide on-site support for gift administration during fundraising events.
- Collaborate with the events team to ensure accurate and timely data capture.
- Support the development of data tracking processes with long term cross function goals.

Opportunities for Growth
- Cross-train on various reporting and dashboard creation.
- Learn foundational data analysis techniques and tools.
- Contribution to working groups and process enhancements.
- Continued exposure to event logistics and donor strategies.

**Job Specific Competencies and Skills**
- Alignment with the mission of Ronald McDonald House BC & Yukon.
- Represents the organization with a positive and professional demeanor.
- Experience working with RENXT/Raiser’s Edge or similar CRM/database systems.
- Strong attention to detail and commitment to data accuracy.
- Works well within a team, fostering a respectful and cooperative atmosphere where shared goals are achieved through open communication and mutual support.
- Strong Skills in Excel and basic data manipulation.
- Proficiency in the following reporting tools would also be an asset: Crystal Reports, Power BI, Power Automate, Power Query, and Power Pivot.
- Familiarity with Canadian tax receipting standards and privacy laws (especially BC-specific).
- Continually learns and applies knowledge; gives, receives and acts on constructive feedback.
- Ability to manage multiple tasks and priorities efficiently, while meeting time-sensitive deadlines in a supportive and well-structured environment.
- Excellent organizational and time management skills.
- Available to occasionally work evenings.

**Disclaimer**

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside