Virtual Sales Lead Specialist

1 week ago

Scarborough, Canada The Home Depot Canada Full time

**Job Overview**:
Sales Specialists provide exceptional customer service support and drive sales. Sales Specialists assess customer needs, and guide customer decisions in order to close a sale. Specific store departments may include Décor (Blinds and Wallpaper), Flooring, Kitchen & Bath, Millwork

(Doors and Windows) and Appliances.

**Tasks & Responsibilities**:
Achieving individual sales targets to support overall department goals by facing challenges with an open mind and creating innovative solutions
- Proactively identify customers who need help or have a problem, by asking open ended questions
- Explaining the steps and products needed to complete projects and describing features and benefits of merchandise
- Assisting customers with product knowledge in adjacent departments, special orders and installation services

**Preferred Qualifications**:

- 1-2+ years of experience working in a sales driven environment.
- Ability to work a flexible schedule including evenings and weekends
- Excellent reading, communication, math and customer service skills
- Excellent decision making ability and problem solving skills
- Proficiency with computers
- Detail oriented
- Please Note: Although this is a 12-month contract there will be no changes to your status in the payroll system. Your pay and benefits will transition as if this was a regular FT permanent position. Based on the forecasted hours and on-the-job performance, there is a possibility that you could see a contract extension or secure a permanent role within Contact Centres. If the hours drop at the Contact Centres, and we are unable to support any contract extension, we will work closely with your store leadership, to work on a transition plan.

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