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Customer Engagement Specialist

2 weeks ago

Quebec City, Canada Novartis Full time

JOB PURPOSE: 90 000 Canadians are living with multiple sclerosis (MS), 1 in every 400 people. 4377 people are diagnosed with MS each year - almost 12 per day. This is a unique opportunity to be part of the team that will help redefine MS management in Canada. Join a customer centric team who is innovative and bold to transform MS care.

Your responsibilities:
Your responsibilities include, but are not limited to:
Achieve all territory business objectives including sales goals and growth
- Promote Novartis products and services with key opinion leaders, targeted specialists and

healthcare professionals
- Know customers’ needs and deliver solutions that benefit patients, healthcare professionals

and Novartis
- Develop, implement and execute a territory business plan
- Communicate and collaborate with all cross functional team members to ensure optimal

alignment on business opportunities and priorities
- Develop business plans and implement related activities like customer events, sales &
marketing campaigns, sales presentations necessary to achieve agreed objectives
- Accountable for achieving agreed sales, productivity and performance targets within

agreed budgets and timescales
- Provide Key account/hospital network support, market access support, including referral

networks
- Have a deep understanding in the respective specialist area and priority products.

Maintain and enhance knowledge of products, product strategy, positioning, key
messages, programs, company developments, customers, and competitors
- Achieve agreed contact, coverage and frequency targets through various communication

channels
- Ensure customer satisfaction and best in class customer relationship
- Ensure the accurate and timely completion of all reports
- Follow all adverse events guidelines, and Code of Conduct Guidelines as promoted by

Novartis

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- University degree, health sciences or business administration preferable
- Qualifications: Minimum of 3 years related sales experience with a strong record
- of achievement
- Minimum of 2 years’ experience in hospital or in neurology, is a strong asset
- Ability to lead without authority
- Ability to collaborate effectively with various groups and commitment
- to teamwork
- Proven Business Acumen
- Language: French/English
- Territory: (Province of Quebec)
- You’ll receive:
- Why consider Novartis?
- 769 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
- We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
- Imagine what you could do at Novartis
- Commitment to Diversity & Inclusion:

- Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.**Division**
- PHARMA

**Business Unit**
- LACAN PHARMA

**Country**
- Canada

**Work Location**
- Quebec City

**Company/Legal Entity**
- Novartis Pharma Canada

**Functional Area**
- Sales

**Job Type**
- Full Time

**Employment Type**
- Temporary

**Shift Work**
- No

**Early Talent**
- No