Customer Experience

5 days ago


Quebec City, Canada Linen Chest Full time

**Company Description** Customer Experience & Support Specialist**

Pre-Sales Support:

- Prequalify leads by understanding customer needs and determining appropriate solutions.
- Schedule and coordinate in-home consultations for potential customers.
- Maintain accurate records of customer interactions and leads in the CRM system.

After-Sales Support:

- Provide follow-up support to customers, ensuring their satisfaction with products and services.
- Address and resolve any post-purchase issues or concerns, coordinating with relevant departments as needed.
- Assist customers with product installation and usage queries.
- Conduct customer satisfaction surveys to gather feedback and improve service quality.

Customer Service:

- Deliver exceptional customer service by understanding and responding to client needs promptly and effectively.
- Collaborate with the sales team to ensure seamless customer experience.
- Stay updated on product knowledge and industry trends to provide informed assistance to customers.

**Qualifications**
- High school diploma or equivalent; a college degree is a plus.
- Proven experience in a customer service or sales support role.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively in a hybrid work environment.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Flexibility to work both on the sales floor and in an office setting as needed.

**Additional Information



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