Supervisor, Income

6 days ago

Hamilton, Canada Scotiabank Full time

Requisition ID: 211156 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Position: Supervisor, **Income, Lending Services / Scotia Dealer Advantage / Automotive Finance (contract position)**: **_ Purpose_** Contributes to the overall success of the Income department of Scotia Dealer Advantage in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Is this role right for you? In this role you will**: - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - ** Supports the business objectives of the department ensuring operational effectiveness by**: recommending appropriate changes to workflows that will provide efficient operations and meet service standards to customer, compliance and security policies; reviewing escalations/rush requests and/or questions from business line; assisting with coaching of new and/or existing Income Analysts; reviewing and reporting daily/weekly/monthly stats for the department. - Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct - Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**: - Previous experience in a customer service capacity utilizing the telephone as the primary means of communication is preferred. - Previous experience in verifying the accuracy of contracts combined with the analysis of income and income sources is preferred. - Knowledge of Microsoft operating systems including Word, Excel, Outlook and the Internet. **_Working Conditions_**: - Work in a standard office-based environment; non-standard hours do occur at times. Location(s): Canada : Ontario : Hamilton Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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