Manager Patient Access

Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?: Are you seeking a role where you can leverage both your clinical expertise and leadership abilities? Do you pride yourself on accountability and strive to exemplify integrity, resilience, and confidence? If so, we encourage you to read on We are hiring for a **Manager, Patient Access & Community Transition (PACT)** to join our innovative and supportive leadership team at **Burnaby Hospital** in Burnaby, B.C This is an exciting opportunity to lead the PACT team. This position is relief part-time until March 2026 or until return of incumbent. Join our collegial-spirited team at Burnaby Hospital as we build for the future of health care in Burnaby. The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030. Highlights of the two-phase redevelopment project include: - Expanded Emergency Department with additional treatment spaces - New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine, and mental health patients - New operating rooms, procedure rooms and recovery spaces - New acute care tower with 160 beds - New medical imaging department - New integrated BC Cancer Centre Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and plastics specialties. **Experience the exceptional benefits of working with us including**: - Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage. - Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax. - Benefit Portability: Seamlessly transfer your benefits from another HEABC employer. - Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one. - Maternity Top-Up: Receive an 87% top-up during maternity leave. - TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes - Additional employee discounts and perks available - **_Eligibility based on employment status_** Detailed Overview: **Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**: The Manager, Patient Access & Community Transition provides operational oversight and management of patient access and transitions within the site, between hospitals, and between hospitals and community, to ensure quality patient care, effective patient outcomes and positive patient experience. Oversees and manages designated clinical and /or administrative areas at the site which support Access and Community Transition functions, as well as areas which provide general support to site operations. **Responsibilities**: - In collaboration with the Executive Director, Directors and site team members, provides operational oversight and management of patient access, flow and transitions between clinical areas within the site, between hospitals and between hospitals and community to ensure quality patient care, effective patient outcomes and positive patient experience. - Leads the development of "right service" in hospital and community through the development and implementation of a framework to ensure the efficiency and effectiveness of patient placement, access, flow and transition between acute and community care. - In collaboration with department and clinical support areas, identifies barriers to patient flow and provides leadership and management to reduce barriers, address patient flow issues and facilitate improvement. - Monitors, tracks and evaluates access and flow performance utilizing MOH and FH criteria/indicators. Utilizes processes & indicators of patient flow through the use of EDD, 11am and readmissions. Monitors hospital occupancy and use of overflow spaces; utilizes 10 hour performance and processes to move patients to right location; develops protocols to address unusual access, flow and transition demands. - Creates and implements seamless points of transition between acute and community care/services, and evaluates the effectiveness of transition points to/from community (i.e. ALC-HH; EARs; Communicare etc.). Establishes and maintains effective working relationships, ongoing communications with medical staff, other departments/programs at and across sites/community areas and other internal and external stakeholders;