District Manager, Patient Service Centres

For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
**Status**: Full time, Permanent
**Schedule**: Monday - Friday
**Number of positions**: 1
**Internal Application Deadline**: 23 July 2025
**Job Title**: District Manager, Patient Service Centres
**Reports to**: Regional Manager, Patient Service Centres
Purpose of the Role
The District Manager, Patient Service Centres provides leadership to a defined regional area aligned to organizational strategies. Contributes to the broader client services plan through the development and implementation of a regional strategy. Fosters a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality.
**Your responsibilities will include**:

- Provides strong leadership for improvement initiatives, eliminate obstacles, and monitors improvements for effectiveness.
- Manages Information and reporting (Provincial directives, SOP’s, KPI’s) to ensure effective communication and promote sustainability of the region.
- Proactively visits customers and actively listen to customers; developing strategies and initiatives to respond to stated customer needs.
- Onboards new clinics and UPCC.
- Develops and manages business recovery plans; supports response to regional/provincial service disruptions.
- Attends or provides representation at HCP conferences.
- Manages regional collection processes and procedures to maximize efficiency and effectiveness within regulatory accreditation and quality requirements including EH&S, IQMH and delivery standards.
- Manages and coaches direct reports to ensure their performance meets present and future needs creating a robust leadership team.
- Develops and coaches future leadership team members (succession planning); supports supervisors in identifying and implementing developmental opportunities as appropriate.
- Provides support on all Employee relations/Labour relations issues through the performance management policy program or CBA (unionized workforce), i.e. grievances/arbitrations.
- Works in partnership with National Manager, Labour Relations to address and resolve escalated issues.
- Develops annual operating budgets for the region which support service, quality, and cost KPIs.
- Manages budget for team (OPEX/CAPEX); fiscal responsibility for budgets and scorecards.
- Manages Information and reporting (Provincial directives, SOP’s, KPI’s) to ensure effective communication and promote sustainability of the region.
- Provides support and oversight on PSC construction/ renovation projects.

**What you bring to the role**:

- Post-secondary and/or college/university education with progressively responsible business experience
- 3-5 years leadership managing a team and function.
- Excellent verbal and written communication skills.
- Ability to effectively engage with employees and clients.
- Proactive and able to effectively manage change and positively influence people.
- Ability to identify and implement best practices.
- Ability to think beyond the day-to-day and to operate on a

3-12 month planning and goal horizon.
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristi