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Operations Associate

2 weeks ago

Barrie, Canada Pickleplex Social Club Full time

**Company Background**:
Pickleplex Social Club is positioned to be Canada’s largest chain of indoor pickleball clubs open to both members and the general public. Our premier pickleball facility is dedicated to fostering a vibrant community of pickleball enthusiasts. Our clubs offer top-notch courts, coaching, and events designed to enhance the pickleball experience for players of all skill levels. We are committed to providing a dynamic, engaging and FUN environment for our members.

Join our team and help us create a vibrant and thriving pickleball community

**Position Title**:
Operations Associate

**Location**:
Pickleplex Head Office - Remote

**Position Description**:
We are seeking a junior level Operations Associate to support our expansion and operational excellence. Reporting to the Manager of Strategic Operations & Business Growth, this role will play a critical part in optimizing club performance, developing strategic partnerships, and driving scalable growth initiatives.

**The key responsibilities of an Operations Associate are**:

- Assist in developing a long-term growth strategy roadmap.
- Analyze and refine operational processes at key clubs, documenting and implementing improvements.
- Create a standardized club checklist, support club openings, and refine processes post-launch.
- Build and maintain a vendor management list and purchasing calendar.
- Support securing new vendor agreements that align with brand standards.
- Oversee the integration of key systems (POS, membership management, etc.).
- Using pre-built dashboard to track system efficiency and implement data-driven improvements.
- Pilot new programs and product lines, gathering feedback for improvement.
- Support initial training modules for club systems and operations.
- Ensure training support for new club openings, collecting feedback for continuous improvement.
- All other duties as assigned

**Required skills and competencies**:

- Analytical & Process-Oriented: Strong problem-solving skills with the ability to streamline operations.
- Detail-Focused & Organized: Capable of managing multiple projects while meeting deadlines.
- Growth-Minded: Excited about scaling a fast-growing company and taking on new challenges.
- Strong Communicator: Able to coordinate cross-functionally with marketing, vendors, franchisees and general managers.
- Data-Driven Decision Maker: Comfortable using analytics to refine strategies.

**Required Experience**:

- 1-3 years of experience in operations, strategy, or business development; ideally within multi-location, membership-based, or franchise business preferred.
- 1 year of hands-on operational experience with evidence of driving process improvements, grown initiatives, or system integrations.
- Strong Microsoft Excel skills
- Ability to learn new systems quickly.

**Required Education**:

- Bachelor’s degree in Business Administration, Operations Management, or related field.

**Working Conditions**:

- 100% Remote with occasional travel (Canada-Wide)
- Manual dexterity required to use desktop computer and peripherals.

**Job Type**:

- Permanent, Full-time

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Pickleball: 1 year (required)
- Operations and Business Development: 1 year (preferred)

Work Location: Remote