Inside Facility Support Specialist

: 1253331

**Who we are**
We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

We are building an inclusive and diverse team
Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
**Specifically, You Will**:
**Primary Responsibilities**
- Works with their sales leader/account managers to develop market/customer account plans to penetrate their book of business
- Conducts joint sales calls with Inside/Outside Account Managers (IAM) to assist them in closing the sale
- Develops customer pricing/bid strategy when needed for larger opportunities or one-time buys
- Outbound calling to existing customer base to drive facilities opportunities when necessary
- Achieve Jan/San - Break Room - Safety revenue and gross margin targets for defined segments
- Assists in directing leads to other Staples channels based on customer size and program needs
- Achieve retention and penetration of Jan/San - Break Room - Safety targets in existing OP accounts and new Facility accounts
- Works in Professional/Denis/Supreme and Preferred systems to effectively assist reps and customers

**Coaching**
- Conduct regular trainings with the AMs including but not limited to:

- New product trainings in collaboration with vendors and FS National trainer
- New marketing campaigns
- Facility and break room procedures
- Provide feedback to IAM’s on they can better position facilities and break room product with their customers
- Provide phone support to field sales team

**Planning**
- Actively work on Facility and Break Room customer opportunities
- Conduct analysis to find Facility and Break Room customer opportunities.
- Share findings with Account teams and consult on strategic approach for customer engagement

**Administration**
- Actively supports multiple Staples channels and directs inquiries across channels in the Facility solutions line of business
- Attend and participate with Facilities Solutions Team
- Attend Facility Solutions staff meetings to learn new product information, marketing information and procedures that would then be shared with the Account team
- Attend/participate in Team Meetings to share best practices and educate teams on Staples Facilities offering.
- Be an active participant to share the unique needs of the team and what should be changed to support the book of business.

**Some of what you need**:

- 2-4 Years of Facility and Break Room sales experience and solid product knowledge
- College or Bachelor’s diploma strongly preferred
- Awareness of the transportation of dangerous goods
- Strong understanding of systems such as Salesforce, Zendesk Sell, Excel, Power Point
- Resourcefulness that demonstrates independent working capabilities
- Intermediate knowledge of Jan/San, Break Room and/or Safety products also required
- Training and/or demonstration experience both internal and end-user strongly preferred
- Proven ability to sell as part of a team
- Professional, effective communication style by phone
- Ability to manage multiple projects simultaneously, while meeting agreed-upon deadlines
- Proven ability to manage full cycle of Facilities and Break Room selling process, from initial evaluation of needs, through identifying appropriate products/vendors, working with bid/quote team for pricing, working with implementation team for installations, and follow-up to ensure satisfaction with product and service
- Needs to have a good working knowledge of WHMIS and the ability to train others

**Additional information**:

- Office environment (Hybrid)
- May be some travel to customers

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

Bringyourpassion
LI_Hybrid

**Job** Inside Sales

**Location(s)** CA-ON-Mississauga

**Other Locations** CA-QC-Boucherville, CA-SK-Regina

**Schedule** Full-time

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**Employment Statement