Education & Training Lead - Hamilton

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Matter.**

As part of Mondelēz International Business Services, you work with the services operations capability leads to ensure that defined processes and tools (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.) are used to provide impeccable service to the organization. You and your team will define and carry out resourcing plans that deliver efficient organizational performance

**How you will contribute**

In this role, you will oversee compliance monitoring, quality assurance and data protection activities and ensure the effective use of enabling technology, including case management tools. In addition, you will plan for and make sure that daily activities are completed, and implement and monitor quality standards for your team, including reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement. You will also monitor, analyze and improve team performance to improve customer satisfaction. As a people leader, you will coach, motivate, train and inspire direct reports, provide guidance and direction to your team to ensure they are providing excellent responses to queries and requests, and manage individual performance.

**What you will bring**

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

- Data management
- Leading teams, coaching and mentoring
- Managing performance driven by service level agreements and metrics
- Relationship management with a client focus
- Problem solving and analytical skills
- Communicating effectively, verbally and in writing
- Process management skills
- Working in a shared service organization a decided advantage

**More about this role**

**What you need to know about this position**:
The position is responsible for leading the site’s Education & Training Pillar and working with all site Pillars to drive robust training systems to build capability across the organization. The role will support the site’s Loss Eradication Journey by eliminating skill loss due to lack of knowledge.

In this role the incumbent will be responsible for the skill assessment and certification process, developing and documenting training programs, developing trainer identification and certification process, and building training facilities within the plant to support both self-directed learning and knowledge transfer processes.

This role works to engrain a learning culture in the plant aligned with High Performance Work System concepts. This role also works in collaboration with Org and Leadership Pillars to develop a results-driven, sustainable Succession Plan for all levels of the Site.

**Main Accountabilities**
- Leads the Integrated Lean Six Sigma (IL6S) Education and Training Pillar and Training Strategy for the site, ensuring objectives for Phase Progression are fully implemented and sustainable
- Process to Drive Self-Learning Culture Supports a continuous learning environment working within the High Performance Work System concepts
- Works closely with Plant AM/PM and FI Pillar to eliminate skill losses from the Skills Matrix Drives LMS and Solvace system implementation to develop self-directed training programs, monitor training requirements and document completed training
- Develops, implements and monitors onboarding programs to ensure new hires, employees internally transferred and/or promoted and new IL6S pillar members are provided with the knowledge, training and introductions to be successful in new roles
- Researches & applies for Federal/Provincial Training Grants in line with Site Productivity Planning Monitors & tracks training budget for the site
- Partners with Site Maintenance Manager to coordinate Apprenticeship program, conducts Annual check-ins & ensures skills progression occurring
- Partner with multiple functions (Production/Maintenance, etc.) to monitor department skill levels and proactively plan for future resource needs (Succession Planning) Supports site’s Diversity and Inclusion Journey by being a credible activist Other duties, as required.

**What extra ingredients you will bring**:
**Education / Certifications**:

- BS/BA in Business Administration, Human Resources or related field

**Job specific requirements**:

- Functional Work Experience
- Knowledge of Integrated Lean 6 Sigma
- Ability to engage, inspire, and influence people

**Work schedule**:

- Business hours

**No Relocation support available**:
**Business Unit Summary**:
**We are the second-largest snacking company in Canada and in the top 10 food companies in North America. We make and distribute delicious household favorites including **_Cadbury _**, **_Oreo _**, **_Mr. Christie _**and **_Maynards _**. We are an ambitious business—in the past few years alone, we have invested $250 million