Application Specialist

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

Reporting to the Manager of Patient Access and Health Information Services (HIS), the Patient Access (PA) Application Specialist is responsible for providing senior-level support for the organization’s Meditech CWS and Registration Modules, as well as third-party systems related to the Patient Access department. These systems include, but are not limited to, Saviance, Navigator for PAA, Patient Portal via Navigator, PocketHealth via Navigator, Postal Codes, and the Drug Profile Viewer.

**Skills & Abilities**
- Positive “Can-Do” attitude.
- Superior team collaboration: Knowledge sharing. Incorporating feedback and ideas to produce optimal results.
- Superior organization and problem solving skills, and ability to prioritize competing tasks
- Superior work ethic, professionalism, resourcefulness, dependability, reliability and diplomacy
- Strong organizational skills with a keen ability to prioritize and multi-task, as well as commitment to meeting deadlines
- Ability to communicate effectively both verbally and in writing with varying levels of employees and to provide excellent customer service to all stakeholders
- Ability to make decisions, exercise judgment and take initiative in dealing with confidential information and/or in responding to inquiries
- Flexible with ability to work efficiently in a fast-paced, multitasking and dynamic environment
- Ability to communicate effectively both verbally and in writing with varying levels of employees and to provide excellent customer service internally
- Demonstrated time management: ability to work on many projects with different deadlines.
- Strong administrative and data management skills
- Must be motivated and self-directed.
- Ability to raise issues pro-actively and in a timely manner
- Ability to work independently and under pressure with tight deadlines and little direction.
- Models behaviour that is aligned with the values of Southlake Regional Health Center.
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters
- Courage to think differently
- Must be able to accommodate flexible shifts / work hours as required.
- Must be able travel periodically to other hospital sites.
- Ability to independently learn and support other systems as required (working in a collaborative team structure).
- Perform any other tasks & duties as required.

**Qualifications**
- Baccalaureate degree or equivalent experience in IT field preferred.
- Knowledge of Patient scheduling module (CWS) and Registration is required.
- Knowledge of Meditech patient scheduling and registration modules, mobile registration is an asset.
- Experience in a systematic approach to technical support and troubleshooting.
- Ability to touch-type more than 40 WPM required.
- Efficient in a Windows environment: IE: Hotkeys and shortcuts.
- Proficient in Windows/Microsoft Products: Word, Access, Excel, Power Point, Visio, Event Viewer, Services, Scheduler, Chrome, Internet Explorer.
- Experience in handling sensitive, confidential information

**Closing Statement**

**_ Regular and reliable attendance is an expected requirement of this position._**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**
- Collaborate with end users, departments, professional practice, information technology, quality improvement, risk, decision support and vendors.
- Collaborate with internal and external resources (e.g. CCO, LHIN, ministry, WTIS, etc.) to complete projects.
- Responsible for data extraction, manipulation and analysis as needed.
- Provides superior technical support and customer service.
- Develop training/education material for corporate use.
- Provides training/education in various settings (in person / virtual) on respective modules and support th