IT Application Specialist

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

The Application Specialist will:

- Provide implementation, workflow and technical, and systems troubleshooting support for Meditech.

**Skills & Abilities**

Excellent needs assessment, analytical, problem-solving and documentation skills
- Ability to promote and manage change
- Ability to work well in team environment and to foster good team building principles
- Strong oral communication, critical thinking, job task planning and organizational skills
- Ability to plan and manage time effectively
- Detailed work demanding hours of sitting at a PC.
- Typing skills - 50wpm
- For any system downtime/updates/upgrades, the work may be need to be done off-hours during the week or on weekends - this will require flex schedules.
- Self-directed, motivated self-starter
- Ability to perform the essential duties of the job;
- Demonstrated excellence in communication, both written and verbal
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
- Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
- Models behaviour that is aligned with the values of Southlake Regional Health Centre.
- Always with compassion
- Power of many
- Serve with purpose
- Every voice matters

**Qualifications**
- Minimum two years of hospital experience working with a major HIS like MEDITECH, EPIC, CERNER is preferred
- Experience with registration, scheduling in a hospital setting preffered
- Complex SQL report queries and expert knowledge of Crystal Report is desirable
- Degree or Diploma in a health related discipline, Information systems, computer science is required.
- Professional designation such as nursing, allied health, pharmacy etc. is preferred

**Closing Statement**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**

Computer Component/Planning/Troubleshooting
- Build and maintains dictionaries within available administrative tools.
- Evaluates new technology related to patient location functions and recommends acquisition of such technology when appropriate.
- Facilitating optimal utilization of all products to generate reports
- Ensures effective downtime procedures are in place.
- Participation in evaluation of new computer systems for patient location automation
- Retrieves and analyzes computer generated information for environmental services and hospital senior administrators
- Software and some hardware support for Meditech devices and printers
- Ensures proper configuration of equipment
- Assign privileges to personnel as per workflow needs
- Rotational On-Call to provide 24/7 support to the hospitals
- Travel to Stevenson Memorial Hospital required on a rotational basis

Education/Leadership/Administrative
- Educate staff about new procedures or functions in clinical systems
- Coordinates installation and training of newly purchased automation and technology.
- Evaluates and coordinates correction of malfunctioning technology and software during regular hours and “on call” after hours.
- Develops implements and maintains policies and procedures for computer systems, automation and other technology supported by the IT Department
- Pulls together documentation necessary - either for training/education, system support, end user documentation etc.
- Provides support as the IT resource expert in MEDITECH and works closely with other team IT members on integration issues between systems.
- Provides data to other hospital departments, or ensure interfaces/feeds provide data as requi