Application Monitoring Analyst

2 weeks ago

Richmond Hill, Canada Paymentus (Canada) Corporation Full time

Paymentus is recruiting for a Monitoring Analyst to join our team.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

- Identify gaps within the current monitoring infrastructure and create/enhance tools to address them
- Perform root cause analysis on events by utilizing logs, tools and available documentation
- Contribute to documentation to improve resolution time
- Assess the impact of potential client or platform-wide incidents and escalate to the appropriate teams
- Conduct proactive health checks for high priority clients on a regular interval, identifying and remediating issues discovered
- Work closely with the technical support team to improve the customer experience
- Work shifts that cover daytime, off-hours, and weekends (24x7x365)

REQUIRED SKILLS:

- Sc Degree in Computer Science or Engineering from a leading University
- Experience with logging/monitoring tools (Kibana, Grafana, Prometheus, Splunk)
- Familiarity with Linux and the command line interface
- Effective written and verbal communication skills
- Ability to work the night shift on a regular basis

Nice To Have Skills:

- Experience with scripting/programming languages (Bash, Java, Python)
- Experience with front end web interfaces (HTML5, Javascript, CSS3)
- Cloud technologies (AWS, GCP, Azure)
- Web stack administration
- Database experience with Oracle and PL/SQL
- Networking experience

Paymentus is an equal opportunity employer. We value diversity and we are committed to providing equal treatment towards all applicants and employees as well as a work environment that is free of discrimination or harassment with regard to: race, ancestry, place of origin, color, ethnic religion, citizenship, creed, sex, sexual orientation, gender identification, gender expression, age, record of offences, marital status, family status, disability, veteran status, or any other classifications protected by applicable laws and legislations. Employment is decided on the basis of business needs, job requirements, and individual qualifications.

If you require assistance or special accommodation due to a disability or medical need, please inform us when selected for the recruitment process so that reasonable arrangements can be made.

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