Service Specialist

**Service Specialist Role Description**:
**Who is Grill Hero?**

What began as a small summer venture has grown into North America’s trusted brand to offer 360-degree grill services. In doing so, Grill Hero enhances their communities ability to have a safe & enjoyable place to create memories and experiences with their friends and families. We are committed to fostering an inclusive, equitable, and barrier-free workplace that celebrates diversity.
- **The Hero Mission**_

Our mission is to enhance barbecue health, safety, and performance, helping grillers make the most of every grilling experience.
- **Thrive**_

**HERO Values**

**HONESTY** **EMPATHY** **RELIABILITY OPENNESS**

These values guide our decision-making and have allowed us to build a business based on trust, accountability to results, commitment to improvement, and our focus of Winning Together

**Day in the Life**

As a service specialist, you’ll be the face of Grill Hero at our customers’ homes—performing high-quality grilling & appliance cleanings/servicing and delivering exceptional customer service. But you're more than just a technician: you're a trusted advisor. You’ll use your product knowledge and people skills to confidently recommend services, parts, and upgrades that improve the customer’s grilling experience. If you love hands-on work and enjoy helping people while increasing your earnings through upsells and incentives, this is the role for you.

**Live**

**What We Expect**:
**Core Responsibilities**
- Perform grill and appliance cleanings, minor repairs, and maintenance services.
- Confidently communicate service benefits and recommend relevant add-ons or upgrades.
- Identify and convert upsell opportunities to meet team and personal performance goals.
- Ensure each customer receives a 5-star experience from arrival to wrap-up.
- Provide feedback from the field that helps improve operations and customer experience.
- Maintain equipment and vehicle cleanliness and readiness.
- Accurately document job notes, photos, and customer interactions.

**Sales & Customer Growth**:

- Proactively educate customers on the value of service plans, rebookings, and additional services.
- Build rapport and trust to support the closing of on-site sales.
- Represent the Grill Hero brand with professionalism, courtesy, and integrity.

**Win**

**You’re Great At**:

- Explaining products and services in a way that builds trust and encourages purchase.Staying organized and on time, even when the day changes unexpectedly.
- Managing your schedule and communicating with dispatch and the call center.
- Building relationships with customers and making every visit feel personalized.
- Taking the initiative to hit sales targets and exceed customer expectations.

**Qualifications**:

- 1+ years of experience in a service-based or customer-facing role (field sales, trades, or technical service preferred).
- Strong verbal communication and problem-solving skills.
- A track record of exceeding goals or quotas in a service/sales environment.
- Ability to work independently and manage your day in the field.
- Valid driver’s license and reliable vehicle.

**Benefits**:

- Grow your sales experience in a unique, service-based environment — develop real-world, face-to-face sales skills with every customer interaction
- Clear path to advancement into leadership or sales-focused roles as you grow with the company
- Hands-on, independent work that builds confidence, problem-solving, and client management skills
- Work in a dynamic, team-oriented culture

**Job Type**
- Full-time (weekend hours)

**Compensation**:

- Starting at $18 + Tips
- Mileage incurred during operations is compensated on top of hourly pay

Pay: $18.00-$20.00 per hour

Additional pay:

- Tips

**Benefits**:

- Mileage reimbursement

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road