Family Services Manager

**Family Services Manager**

Department: Health and Wellness

Classification/Level: Department Manager Level 1-2

Employment Status: Regular Full-Time (37.5 hrs per wk)

**Vision**

M’Chigeeng First Nation is committed to strengthening the well being of children, youth and their families. This will be accomplished through the development, delivery and service coordination of culturally appropriate prevention programming that will enable each to improve their well-being for attaining a healthy lifestyle that contributes to achieving a safe, caring and healthy community.

**Reporting Relationship**

The Family Services Manager will report directly to the Director of Health and Wellness and will ensure that internal working relationships are developed with all Departments within M’Chigeeng First Nation.

**Position Summary**

This position will take the lead to carrying out the mandate of the First Nation Band Representative and In-Home Support Services programs, safe and transitional home. The position is responsible for overseeing and monitoring the daily supervision, management and administration of the programs, relative to the effective and efficient implementation of goals, objectives, vision and strategic planning of the First Nation including the development and evaluation while building capacity for sustaining an integrated community-based model of service delivery for the M’Chigeeng First Nation. This role ensures the delivery of high-quality family services with a focus on supporting First Nation families.

**Essential Functions**
- Ensure all M’Chigeeng First Nation protocols and Bylaws are adhered to, and program activities are conducted in accordance with recommendations and policies as set by Chief & Council.
- Will be current on all Child Welfare matters as required to act as an authorized Representative of M’Chigeeng First Nation in these matters and to act as advocate at all child protection hearings, and ensure prevention and intervention solutions to issues directly affecting band membership children, youth and families.
- Incorporate and promote Anishnabek cultural values, beliefs and practices and Anishinabemowin into program delivery.
- Provide leadership within the intake and assessment process and provide direct assistance in the coordination and development of service plans and plans of care when required and needed.
- Act as a liaison and advocate for First Nation families to ensure their needs are met.
- Provide leadership and direction to First Nation Band Representatives and In-Home Support workers to work with families to assess situations, identify solutions and develop and implement safety plans.
- Ensure the utilization and implementation of the Caseworks case management system for the Family Services programs.
- Practice strict confidentiality, privacy, ethical and non-bias approaches.
- Formulate goals and objectives and identify appropriate internal and external resources to meet identified needs in the provision of services to children, youth and families.
- Engage with the Community to promote awareness of family services and gather feedback to improve program delivery.
- Engage in regular liaison with related programs and/or departments and external agencies to establish service coordination and planning for families.
- On behalf of the First Nation Band Representative and In-Home Support program respond to requests for information, case consultations and community public relations requests when required and needed.
- Provide leadership in an active role to coordinate interdepartmental annual planning activities by assisting in the formulation of annual program goals and objectives for the First Nation, Band Representative, In-Home Support program, Child Welfare - Federal Compensation Program, Prevention Programs, Safe and Transitional home.
- Develop and monitor service protocols with internal and external services and develop policies and procedures specific to the First Nation Band Representative and In-Home Support program and the program’s integrated service delivery model.
- Participate in local and regional initiatives whose mandates relate to the identified local community issues.
- Monitor program effectiveness and make recommendations for improvements to the Director of Health and Wellness.
Serves as a Community Role Model while at work and away from the office.

**Management & Supervision**
- Manage and supervise program staff for the Family Services program, on-call services and students.
- Provide leadership and empower an effective team composed of a diversity of skills, talents, working knowledge and perspectives to support families.
- Assist in the Recruitment & Selection process and orientation of new program staff and conduct annual performance appraisals.
- Facilitate regular program staff meetings on a bi-weekly basis.
- Ensure confidentiality of required records and documentation for the department.
- Ensure compliance is exercised to applicable acts