Live-in Client Services Manager

**LPN / RN, Live-In Client Services Manager - Atlantic Canada**

Earth Angels Home Care is excited to announce the launch of our Live-In Care Program, a strategic initiative designed to bring around-the-clock, continuous care to clients across Atlantic Canada. This service is a major expansion of our mission to provide exceptional, personalized care that empowers individuals to live safely and comfortably in their own homes.

This role will require frequent weekly travel throughout Nova Scotia and other parts of Atlantic Canada to conduct in-home assessments, meet with clients and families, and provide hands-on support to caregivers and branch teams. If you are a strategic thinker with a compassionate heart and a drive to innovate in the home care industry, this is a rare opportunity to make a meaningful impact at a leadership level.

**Position Summary**
The Live-In Client Services Manager serves as the central leader for all aspects of our Live-In program, blending clinical expertise with operational leadership. You will personally conduct all in-home assessments for Live-In clients, developing comprehensive, customized care plans to ensure safety, dignity, and optimal quality of life.

This position demands a proactive, client-focused leader who can balance strategic program development with direct, hands-on involvement in client care. You will act as the primary liaison between clients, families, caregivers, and internal teams, ensuring seamless communication and exceptional service delivery. Your work will be instrumental in positioning Earth Angels Home Care as the premier provider of Live-In services in Atlantic Canada.

**Key Responsibilities**

**Strategic Development & Operational Oversight**
- Lead the design, launch, and ongoing refinement of the Live-In Care Program, including protocols, SOPs, and best practices to ensure consistency and quality across the region.
- Build scalable systems for client intake, caregiver scheduling, care plan management, and real-time communication tailored to Live-In services.
- Continuously monitor and evaluate service delivery, identifying trends, addressing challenges, and implementing proactive improvements.
- Collaborate with regional leadership to integrate the Live-In program into broader organizational operations and growth strategies.
- Stay current with emerging home care trends, industry benchmarks, and evolving client needs to maintain a competitive edge.

**In-Home Assessments & Care Planning**
- Conduct comprehensive in-home assessments for all prospective and active Live-In clients to evaluate care needs, safety considerations, and personal preferences.
- Develop detailed, individualized care plans that align with clinical standards, client goals, and family expectations.
- Reassess client needs regularly and adjust care plans as health conditions or circumstances change.
- Provide clinical guidance to caregivers and families to ensure care is delivered safely and effectively.
- Act as the clinical face of the program, offering expertise and reassurance to clients and families during critical decision-making moments.

**Talent Acquisition & Caregiver Management**
- Recruit, screen, and onboard highly qualified Live-In caregivers who align with Earth Angels' values of compassion, professionalism, and excellence.
- Implement ongoing professional development programs to elevate caregiver skills and career growth.
- Develop a robust performance management system that ensures caregivers are accountable, supported, and motivated.
- Utilize advanced caregiver-client matching strategies to create harmonious and effective Live-In care relationships.

**Client Relations & Advocacy**
- Build deep, trust-based relationships with Live-In clients and their families to ensure satisfaction and peace of mind.
- Serve as the primary point of contact for all client concerns, resolving issues promptly and empathetically.
- Champion the voice of the client, advocating for their preferences, dignity, and independence.
- Provide regular updates to families, offering transparency and reassurance about care delivery and progress.

**Quality Assurance & Compliance**
- Maintain strict compliance with provincial and federal regulations, licensing requirements, and internal policies governing Live-In services.
- Conduct regular audits and quality checks, using data and feedback to drive continuous improvement.
- Ensure accurate documentation of all assessments, care plans, progress notes, and client communications to meet both regulatory and organizational standards.
- Promote a culture of safety, accountability, and excellence across all program activities.

**Client Retention, Growth & Community Engagement**
- Monitor client satisfaction using surveys, feedback sessions, and one-on-one conversations, implementing strategies to enhance retention.
- Actively network within the community to build referral partnerships and raise awareness about Live-In services.
- Represent Earth