Program Coordinator

**Program Coordinator** **WANTED: A team player with a make-it-happen kind of attitude ready to drive our mission to ensure Virtual's success by helping every client we serve achieve or exceed their strategic objectives. You'll do this by supporting the Client Services team** **and overseeing the membership journey as a first point of contact for client members. If you thrive in a fast-paced environment and enjoy showing off your juggling skills, read on** **This role will be working out of our Ottawa, ON office Monday-Wednesday and remotely Thursday & Friday.** **We're committed to DRIVING CLIENT SUCCESS to enable our clients to make their mark on the world. Here's how you will help us do that**: - Serve as first point of contact for member inquiries and requests. - Oversee the membership journey which includes processing new members, handling renewals documenting and executing all member processes. - Maintain membership information and prepare membership trend and activity reports. - Assist in producing collateral, presentations, and other membership materials. - Coordinate and support conference calls and face-to-face meetings - Assist in the coordination of logistics for trade shows and events, shipping, collateral production, promotional items, etc. - Support client website services, database management and support tool implementation. **We seek to provide EXCELLENCE EVERYWHERE through proven best practices, efficiency, and continuous improvement. Your role in that will be to**: - Fully utilize all organizational tools and platforms including collaboration sites, association management tools and project management systems. Ensure that data within each is kept current and up to date. - Support client team members and provide administrative support on projects and tasks. - Help train, monitor, and support the onboarding and management of team intern(s) **We all have a hand in creating a COMPANY WE LOVE by LEADING THROUGH OUR VALUES and fostering a culture that empowers and rewards its employees. You will**: - Represent Virtual's core values of innovation, service excellence, empowerment, respect, teamwork, generosity, fun and trust. - Exemplify our servant leadership philosophy every day by building trust, serving first, and acting as one team - Actively participate in company-sponsored committees, events and initiatives geared toward engagement, development, and fun **As our next Program Coordinator, you will bring**: - 1-2 years of Program Coordinator or Executive Assistant experience preferred - Excellent customer service and interpersonal skills - Associate degree required; Bachelor's degree preferred - Computer proficiency, specifically with Microsoft Office Suite; Salesforce, CRM-type platforms, Project management tools such as Wrike. - Detail-oriented, with strong and effective organizational, problem solving and time-management skills, including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced, deadline-driven environment - Must be a self-starter, with the ability to work independently with limited supervision, as a team member and work well under pressure - Excellent communication skills, both written and oral - Must be comfortable in a collaborative small-company environment and demonstrate a "rolled up sleeves" working style - Willingness and ability to travel, if required (5%, both international and domestic, valid passport required) - Must be able to show proof of vaccination and meet applicable travel and/or client requirements **About Virtual Inc**: Virtual is a professional services firm that provides strategic advisory and execution services for standards organizations, technology consortia, associations, professional societies, and advocacy groups that are forming, growing or changing. **We help our clients make their mark on the world every day **These global clients include organizations led by Google, Facebook, Microsoft and more. We also service organizations that are tackling some of the biggest problems in the world today, from eating disorders, to space travel to noise pollution. Headquartered in Wakefield, MA with offices in Nashville, TN, Reston, VA, and Ottawa, ON, Virtual also brings together a remote workforce from all over North America. Founded in 1999, Virtual's friendly and inclusive culture is the driving force behind our success and continued growth. We are proud to be recognized in the Best Places to Work list Living our values on a day-to-day basis is real. Not just a poster on the wall. **Virtual's core values include trust, respect, innovation, service excellence, empowerment, teamwork, generosity, and fun.