Gift Processing Assistant

Our client VGH & UBC Hospital Foundation is looking to hire a Gift Processing Assistant to join their amazing team. Please view the job description from VGH & UBC Hospital Foundation below for more information about this exciting role

**Who We Are**

The Gift Processing (GP) department exists to support the Foundation’s fundraising, donor stewardship, and recognition goals by ensuring timely and accurate processing and receipting of all gifts received. The team are the initial input area for most incoming donations that are sent or delivered to the Foundation and works closely and collaboratively with other key teams to ensure the Foundation’s customer relationship management (CRM) system is accurate and up to date, and that gift and tax receipts are issued promptly and accurately.

**About the Role**
The Gift Processing Assistant is responsible for all activities related to the processing of both one-time and monthly gifts. This role requires a high level of attention to detail to ensure both gift details entered in the Foundation’s CRM and payments processed are complete and accurate.

**Key Responsibilities**
- Prepares donation information received by mail for processing, which includes sorting and scanning mail into our systems
- Receives cash, cheque, credit card, and wire transfer donations from various sources and processes them into the Foundation’s CRM in accordance with policies and procedures
- Prepares cash and cheques for deposit to the bank and processes credit card payments, while ensuring cash controls are maintained for all sources of donations
- Responsible for entering gift details into batches and committing gifts into our Foundation’s CRM, ensuring accurate documentation, timely acknowledge, and appropriate follow-up
- Issues tax receipts in accordance with the rules, regulations, and guidelines of the Canada Revenue Agency (CRA)
- Processes all payments related to the monthly donor giving program, including updating monthly gift records and associated payment system with any changes to their payment plan and method
- Maintains records of files stored offsite (Iron Mountain), including the physical preparation of the shipping documentation and the boxing of records and files
- Creates and updates procedures related to Gift Processing activities, including on the use and integration with the Foundation’s CRM
- Performs day-to-day tasks independently and exhibits high levels of critical thinking to resolve routine issues
- Develops and maintains positive and collaborative working relationships with Foundation staff, buildingtrust and confidence in the Gift Processing department
- Provides occasional coverage of the front desk, and the respective administrative tasks associated with that

**What You Offer**
- Ability to process a high volume of transactions with strong attention to detail and accuracy
- Ability to think critically to identify and resolve routine issues independently and to know when to involve colleagues or escalate to a manger
- Highly developed organizational skills. Ability to organize workflow in order to accomplish multiple, changing priorities within a tight timeframe
- Ability to work effectively as part of a team and with a diverse group of stakeholders
- Curious learner and a strong desire for continuous improvement of processes
- Effective verbal and written communications skills
- Highly developed, proactive, and responsible customer service skills
- Proficient in use of Microsoft Office
- Current knowledge of CRA rules, regulations, and guidelines
- Experience using Salesforce is an asset

**What We Offer**

Additional variable pay, benefits, flexible working arrangements, investment in professional development and subsidized access to fitness, cycling and parking facilities all contribute to a top-notch total rewards package.

**To Apply**

**Job Types**: Full-time, Permanent

Pay: $50,005.76-$64,211.94 per year

Work Location: Hybrid remote in Vancouver, BC V5Z 1M9