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Care Specialist

3 weeks ago

Dorval, Canada Air Canada Full time

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

**Scope**:
Reporting to the Senior Care Specialist, the Care Specialist will offer the highest level of customer service while providing employees, managers and third party with assistance regarding our different HR programs and Pay questions.

**Key Functions & Accountabilities**:

- Provide excellent customer service by demonstrating ownership of issues / concerns being raised by employees.
- Responsible for the day-to-day handling of employee reporting transactions in the HR Systems (time and attendance, job changes, personal information updates, etc)
- Escalate processing issues with regards to day-to-day transactions or calls received.
- Works closely with the many other components of the HR function to resolve HR cases and address customer needs.
- Act as primary contact for employees regarding any HR programs or pay inquiries and ensure accurate response is provided.
- Liaise with internal HR stakeholders to ensure issues and concerns are addressed for more in-depth issues.
- Forward employee inquiries to third party vendors/outsourced providers (such as pension administrators, disability administrators and HR processing partners, etc...)
- Escalate and participate in the improvement of identified gaps in processes.
- Recognize and report unusual events or consistent problems areas to Team Lead

**Qualifications**
- Bachelor's degree (an asset)
- Provide excellent customer service by demonstrating ownership of issues / concerns being raised by employees.
- Responsible for the day-to-day handling of employee reporting transactions in the HR Systems (time and attendance, job changes, personal information updates, etc)
- Escalate processing issues with regards to day-to-day transactions or calls received.
- Works closely with the many other components of the HR function to resolve HR cases and address customer needs.
- Act as primary contact for employees regarding any HR programs or pay inquiries and ensure accurate response is provided.
- Liaise with internal HR stakeholders to ensure issues and concerns are addressed for more in-depth issues.
- Forward employee inquiries to third party vendors/outsourced providers (such as pension administrators, disability administrators and HR processing partners, etc...)
- Escalate and participate in the improvement of identified gaps in processes.
- Recognize and report unusual events or consistent problems areas to Senior Care Specialist.
- Experience in recruitment or employee care (an asset)

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.