Insurance Branch Manager

Join our Insurance Team

The Branch Managers’ support Interior Savings’ by developing and leading a professional client service team that is proactive in serving client needs and achieving branch objectives.

This position is located in the town of **Merritt**—a fantastic community in the heart of Nicola Valley, BC. A role in this region is ideal for someone who enjoys a slower pace of life while being just a short drive away from larger cities like Kamloops and Kelowna. Offering plenty of sunshine year round and very little rain, Merritt has excellent schools, parks, recreational facilities and other amenities as well as great economic opportunities in town and nearby. There’s a lot of history in this little town, and a welcoming vibe that greets you right away. Merritt is nestled in the valley around two beautiful rivers with easy access to lakes, trails and great spots for fishing.

As the **Branch Manager**, you will ensure overall branch sales and service strategy, marketing plans, and operations are consistent with the direction and long-term goals & objectives of Interior Savings Insurance Services. You will foster a positive team environment of employee ‘performance excellence’ by coaching and mentoring the branch team, interviewing and hiring new staff as required, identifying employee skill gaps and developing, coaching and assuring training for them, developing performance standards and conducting performance appraisals; identifying performance problems and implementing corrective plans of action, instituting progressive discipline when required, according to corporate policy, creating opportunities for employee growth and satisfaction, administering the Terms and Conditions of Employment.

You will act as a positive liaison between branch employees and the Management Team, Department Managers, and other branches. Actively build business by marketing services and products, achieve profitability of the branch, maintain a high level of client satisfaction, address escalated client complaints, perform the lead role in the sale of insurance products to clients. Provide leadership and expertise to staff members in this area when necessary, but especially when handling the more complex needs presented by clients. Achieve compliance standards for insurance sales and, when required, act as an insurance sales representative. Lead the sales management process within the branch. Build, foster and inspire employees toward a positive, strong team environment, and provide opportunities for personal growth and satisfaction. Manage branch security and ensure adherence to corporate security guidelines and procedures. Participate in management committees, and assist in the process of making business changes by contributing to the review and discussion of new developments. Maintain established procedures with respect to confidentiality, negotiable items, cash transactions, equipment and surroundings to meet safety, legal, and procedural requirements. Develop and maintain a strong image within the community with a focus on small business development. Maintains a professional standard of conduct at all times while promoting a positive image of the Insurance Agency. Other duties, as required.

**What you’ll gain**
- Top-notch benefits plan - Extended health care, dental coverage and emergency our-of-province medical
- Annual time off to recharge -Employer paid vacation
- Amazing RRSP program - we contribute at a great rate, whether you choose to contribute yourself or not
- Special banking perks - Loans at preferred interest rates, discounted banking accounts and credit cards, unique banking instruments, professional financial advice - we are a credit union, after all.
- Professional development - we’re truly committed to our team’s growth through in-house training, personal coaching, leadership development programs, mentorship, tuition reimbursement, and professional dues coverage.

**A little about your qualifications**
- 3 years experience in a supervisory position
- 5 years experience in the insurance industry
- Level III Insurance License
- CAIB 1- 4
- Strong working knowledge of insurance products
- strong knowledge of appropriate legislation and regulations

**Ready to join?