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Customer Service Agent
2 weeks ago
At Central Mountain Air, we pride ourselves in providing vital air connectivity to remote communities nestled within the stunning landscapes of Alberta and British Columbia. Our commitment to safety, reliability, and exceptional customer service is at the core of everything we do. Join our dedicated team and become an integral part of bringing people together and fostering economic growth in these unique regions. We are currently seeking a Part-Time Customer Service Agent to join our team at our Vancouver, BC base.
Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, take reservations, and maintain baggage accuracy and safety. Customer Service Agents report to the Customer Service Supervisor.**Responsibilities**:_
- Check-in and greeting passengers, taking reservations and handling payments (when necessary)
- Responding to passenger inquiries
- Assisting passengers with disabilities during deplaning and enplaning
- Processing baggage and cargo
- Gate operations and flight closure, communicating load counts to flight crews
- Ability to lift up to 50 lbs
- Other duties as assigned
- **Job Requirements**_
- Superior customer service skills
- Good communication and interpersonal skills
- Ability to work independently as well as in a team environment
- Ability to work flexible hours, including split shifts and weekend coverage
- Willingness to work outside in adverse weather conditions
- Good computer skills
- A positive attitude with the ability to be flexible
- Must be able to obtain and retain an Airport RAIC
- **Benefits of Working at Central Mountain Air**_
- Full health benefits package consisting of extended health, dental, short-term disability, long term disability, life insurance and travel emergency medical insurance
- Group Retirement RRSP contribution matching program
- Corporate rates with Good Life Fitness
- Competitive sick and personal leave benefits
- Employee Family Assistance Program
- **Travel Benefits**_
- Standby travel within Central Mountain Air network for employees, their eligible family members, and their buddies (not including fees and taxes)
- Free cargo shipping for employees on CMA flights
- Standby travel for employees and eligible family members on other airlines around the world
- Additionally, employees are eligible for discounts with various hotels and agencies that offer cruises and all-inclusive holidays.
- Central Mountain Air thanks all applicants, however, only those selected for an interview will be contacted._
Pay: $18.00-$18.03 per hour
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
- French not required
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
