Customer Success Agent

4 days ago

Richmond, British Columbia, Canada M3 Marketing Full time $40,000 - $80,000 per year

Job Description
Picture this: You walk into the office on Monday morning, coffee in hand, ready to start the week. The room is buzzing – teammates sharing wins, strategizing their next big moves, and high-fiving over Friday's record sales. This isn't just another job. This is where you get to be part of a team that thrives on connection, growth, and results.

As an
Authorized Rogers Representative
, we're all about helping people get connected with top-tier telecommunications solutions that genuinely make their lives better. But here's the difference – we do it our way: face to face, with a personal touch, and a genuine interest in every customer's needs.

In this role, you'll be more than a
*Customer Success Agent*
– you'll be a trusted advisor, a problem-solver, and the friendly face people look forward to seeing. You'll meet clients personally, build lasting relationships, and work with your team to uncover opportunities that lead to wins for everyone.

*Customer Success Agents Are Responsible For:*

  • Meeting new and existing clients, building trust, and delivering tailored solutions
  • Supporting sales efforts while ensuring every interaction leaves the customer smiling
  • Managing accounts, tracking details, and keeping everything organized and accurate
  • Sharing ideas in team meetings, brainstorming strategies, and celebrating the wins together
  • Constantly growing – learning more about the products, the market, and your own potential

*What's In It For You:*

  • A full-time schedule with a team that actually wants to see you succeed
  • Hands-on training to sharpen your skills in sales, customer service, and account management
  • Opportunities for growth – your effort and results open doors here
  • A supportive, high-energy workplace that feels like a second home
  • Competitive pay and bonuses, because hard work should pay off

*What We're Looking For:*

  • A people person who thrives in conversation and connection
  • Organized, detail-oriented, and ready to take initiative
  • Strong communication skills and a team-first mindset
  • 1–2 years of customer service or sales experience is great, but we'll train the right person

If you're ready to be part of something exciting, where every day brings a new challenge and a new opportunity, we want to meet you

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