Café & Gift Shop Attendant

**About Little Canada**

Our vision is to entertain our guests with a magical journey of discovery through Canada in miniature, that will be amazing, exciting, and meaningful for all ages.

Our mission is to evoke a sense of wonder and curiosity about Canada. To make you feel at home, welcomed, cared for, and connected to Canada

Little Canada is a vast, highly detailed and animated journey through Canada in miniature. This permanent attraction will open in summer 2021 in the heart of downtown Toronto, in a 50,000 square foot facility. Our goal is to be a top 10 attraction in Toronto, with anticipated attendance of over 500,000/year.

**Our Big 5 Values**:

- We create to amaze - the astonishment of our guests is our inspiration
- We're naturally curious - we're eager to learn
- We are family - we support each other
- We're better together - we bring out the extraordinary in each other
- We're serious about fun - like any self-respecting Canadian, we don't take ourselves too seriously

**Job Overview**

As a Café & Gift Shop Attendant, you will be required to work in the Little Bites Cafe and the Little Things Gift Shop. You are a key guest-facing role and one of the last touch points to interact with our guests. The last impression holds a lot of weight in the guest experience and as such, it is the Café & Gift Shop Attendant responsibility to assist our guests, be welcoming, warm and pleasant and to provide exceptional service.

Your duties will include:

- Receiving stock and restocking of fridges, display cases and storage spaces
- Merchandising
- Brewing coffee
- Heating food
- Selling food and beverages to guests
- Minor cleaning and sanitizing of workspace, equipment used and tables & chairs
- Guest interaction and providing information/direction
- Upselling

Come and join our Retail and F&B team and help us become the number one attraction in the city.

**What you'll be doing**:
Based on the position you’re working in the Little Bites Café or the Little Things Gift Shop, your tasks may vary slightly. Please note the below is to provide an idea of what your role might look like. Other duties, not listed here, will be required.
- Ensure the success of all Little Canada’s operations.
- Live the Service Vision and lead by example, inspiring the team to provide the level of service we expect.
- Provide exceptional customer service and resolve guest concerns quickly and appropriately.
- Provide a welcoming and approachable atmosphere to ensure all our guests receive the care they need.
- Be compliant with Little Canada’s Health & Safety Management System
- Be compliant with Cash Management Policy
- Be compliant with the Uniform & Grooming Policy
- Assist in the daily operations of the Little Bites Café and/or the Little Things Gift Shop while maintaining site security protocols (opening, closing, POS, receiving, restocking, merchandising, serving guests, cleaning/sanitizing workspaces, equipment, table and chairs).

**The ideal individual will**:

- Have excellent written and verbal communication skills
- Be passionate about providing exceptional customer service and a phenomenal guest experience
- Have great organizational and multi-tasking skills
- Have the ability to prioritize tasks and communicate reports and updates in a timely manner
- Possess the ability to hit the ground running in a busy work environment

**A bonus if you have**:

- Food Safety Certification
- Smart Serve Certification
- Experience working in Food Service or Retail

**Working Conditions**
- This role is current based at 10 Dundas East, in the heart of downtown Toronto.
- Must be able to lift approximately 50 lbs with the assisted use of service carts and dollies.
- Walking and standing for long periods of time.
- Bending and stretching when cleaning and stocking.

**Equity Statement**:
Little Canada is an inclusive Equal Employment Opportunity employer that welcomes all applicants, without regard to gender, gender identity, sexual orientation, race, ethnicity, disable or veteran status or any other characteristic protected by law.
- This job description is provided to capture the primary components of this role. It is not meant to be an exhaustive list. An individual may be required to perform other tasks which may not be listed but are consistent with the general intent of this role._
- From time to time, Little Canada may make changes to this job description. Reasons for such changes include, but are not limited to, changes in business processes and practices, technology changes, legal requirements, customer feedback, or changes to organization structure and reporting relationships._