Operations Leader, Gift Shop

7 days ago

Toronto, Canada St. Michael's Hospital Full time

**Job Profile**:The Operations Leader Gift Services at each site is responsible for managing the day to day operations of the gift shop including customer service, onsite vendor relations, staffing in partnership with volunteer services.

**Main Responsibilities**:

- Determine Shop hours of operation in partnership with Manager Gift Services to best serve customers, this will include holidays.
- Monitor and maintain a positive, safe, professional and customer-focused environment for the shop.
- Manage volunteer and staff scheduling (should sales associates be required in the future)
- Develop in partnership with Manager Gift Services procedures to monitor and prevent theft.
- Under the leadership of the Manager Gift Services support a sharing and collaborative relationship with the other shops within Unity Health. Participate in all gift service network activities and initiatives
- Support/lead in-store purchasing, merchandising and marketing efforts working collaboratively with the network and Manager
- Receive merchandise, price, verify counts, manage returns and maintain organization of stockroom.
- Monitor inventory and make data driven decisions
- Troubleshoot and problem solve customer service and cash register issues
- Determine staffing needs and liaise with Volunteer Services for the recruitment and registration of gift shop volunteers
- Train, supervise and coach volunteers incl. managing first level performance issues on a daily basis
- Other duties as required.

**Qualifications**:

- Completion of Community College Diploma in related field (Business, Marketing) required.
- Minimum 5 years retail management experience, preferably in a gift shop setting or an equivalent combination of education and experience.
- Experience with Inventory management and analytical skills, marketing, sales and hands-on merchandising experience;
- Strong retail knowledge and experience providing direction, training and supervision.
- Demonstrated ability to adapt and function effectively as a team member in response to changing or evolving demands and/or environment.
- Excellent communication and problem-solving skills.
- Creativity, flexibility, and an excellent customer service orientation.
- Financial awareness for purchasing, payment and monthly reconciliation.
- Demonstrated strong work ethic, integrity and accountability.
- A demonstrated commitment to achieving results through collaboration, in keeping with the vision, mission and values of The Network.
- Satisfactory attendance record.

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