Support Worker Supervisor

Georgian Bay Residential Centre is seeking a responsible Program Supervisor for ensuring day-to-day support is provided to individuals with complex needs, including those who have a dual diagnosis mental health disorders, by enhancing their quality of life and meeting the values/expectations of Georgian Bay Residential Centre.

The Program Supervisor is responsible for maximizing the health, safety and personal fulfillment of the individuals we support and play a crucial role in leading and supervising our dedicated staff, ensuring the safety, security and well-being of our clients.

**Responsibilities**:

- Supervise and train direct support staff in providing person-centered care.
- Hands-on participation in programming with supported individuals in accordance with established plans.
- Facilitate communication between staff, residents, and families.
- Foster a positive and inclusive living environment.
- Create the daily schedule for staff and residents.
- Update client care files regularly.
- Assist in coordinating the care and services for residents.
- Supervise, support, and coach front-line staff, ensuring professionalism, compassion and respect for clients, and health and safety compliance.
- Submit incident reports accurately and promptly; collaborate on serious occurrence reports with Program Manager.
- Demonstrate a strong work ethic and act according to Georgian Bay Residential Centre Performance Standards, demonstrating respect for all individuals.
- Use creativity and resourcefulness to ensure that the quality of life principles are effectively applied to the people you provide support to. Every effort must be made to enhance and maintain the individual’s dignity and respect.
- Provide solutions to barriers impacting achievement of quality of life.
- Provide appropriate support to ensure the health and safety of the people supported and ensure compliance with Policies and Procedures associated with Health and Safety and Abuse Prevention.
- Ensure that, where appropriate, Behavioural and Crisis Protocols are documented and consistently practiced.
- Provide coaching and support to residents in the areas of; social skills, communications, vocation and leisure activities.
- Provide leadership in identifying and achieving personal outcomes as defined by each person.
- Provide appropriate support to ensure individuals supported by Georgian Bay Residential Centre have the knowledge and ability to exercise their rights.
- Ensure the work area is clean and safe.
- Ensure accuracy and timely completion of documentation required through legislation and policies and procedures such as; data collection, health records etc.
- Ensure appropriate confidentiality is maintained for individuals, families and other employees.
- The House Supervisor may occasionally be called upon by the manager to perform other duties.

**Education Qualifications**:

- Completion of Human Services Diploma (Social Service Worker, Developmental Services Worker, Child and Youth Worker) from a recognized Community College or University AND 1 year of related experience (preferably supporting individuals diagnosed with a special need).

**OR**
- Completion of Ontario Secondary School (or equivalent) and 5 years of related experience (preferably supporting individuals diagnosed with a special need).

**Required Qualifications**:

- **Strong demonstrated understanding of and working experience in dealing** with individuals with intellectual disabilities, mental health issues and dual diagnosis.
- Certification or refresher in CPR, within the last year.
- Current First Aid Certificate.
- **A minimum of one to three years of proven experience in a supervisor role **in a community or human services environment.
- Demonstrated ability to lead teams, supervise, coach, and direct work.
- Safe management and crisis intervention skills an asset.
- Must be capable of establishing positive interpersonal relationships and be able to work as an effective team member.
- Ability to work collaboratively within an interdisciplinary team as well as the ability to function independently with clients with a predictable outcome.
- Demonstrate effective communication and interpersonal skills.
- Demonstrate flexibility and strong organizational skills.
- Familiarity with applicable legislation and regulations.
- Working knowledge of computers and software such as Microsoft Word and Outlook.
- Ability to handle crisis situations in an effective manner.
- Entitled to work in Canada.

**Why Join Us?**
- Benefits package and quarterly attendance bonuses.
- Opportunities for professional development and advancement.
- A supportive and inclusive work environment.
- The chance to make a meaningful impact in the lives of individuals with disabilities.

**Job Types**: Full-time, Permanent

**Salary**: $22.00 per hour + $3 per hour enhancement pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- On-