ERP Implementation Manager

**Company Overview**:
Nature’s Touch is a global leader in the frozen fruits industry, supplying the retail and industrial sectors in North America, Australia, Taiwan, and Japan. We provide a full range of products and support multiple private-label programs in addition to our brands. We are also one of the largest buyers of fruit globally each year and continue to enjoy strong growth in this emerging category in retail. As we continue to grow, we are seeking a dynamic and experienced professional to join our team as the ERP Implementation Manager.

**Position Overview**:
Reporting to the Director of Finance, the Enterprise Resource Planning System (ERP) Implementation Manager is responsible for overseeing the planning, implementation, and tracking of a specific ERP project which could be for integrating and updating the organization's ERP systems. This role involves a blend of technical knowledge, project management skills, and a deep understanding of business processes.

**Key Responsibilities**:

- Project Planning and Management: Define project scope, goals, cost estimates, and deliverables that support business objectives in collaboration with senior management and stakeholders. Develop full-scale project plans and associated communications documents. Effectively manage the project timeline, budget, cost estimates, and resource allocation to ensure successful completion of the project.
- Stakeholder Communication: Serve as the primary point of contact for project stakeholders. Communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders on an ongoing basis.
- Risk Management: Identify and manage project dependencies and critical path. Plan and schedule project timelines and milestones using appropriate tools. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Identify and manage project risks, including the development of contingency plans.
- Quality Assurance: Ensure that the project is delivered on time, within scope, and within budget. Guarantee that the ERP system meets the project specifications and adheres to quality standards.
- Training and Support: Coordinate the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Provide training, support, and guidance to ERP system users.
- Post-Implementation Evaluation: Conduct project post-mortems and create a recommendations report in order to identify successful and unsuccessful project elements.

**Qualifications**:
1. Supervisory Responsibilities:

- 2 direct reports

2. Minimum Qualifications:

- Bachelor’s or master’s degree in information technology, Computer Science, Business Administration, or a related field.

3. Preferred Qualifications:

- Proven experience in ERP Implementation management, including the deployment of ERP solutions on time and within budget.

4. Knowledge and Skills:

- Solid organizational skills including attention to detail and multitasking skills.
- Strong analytical and problem-solving skills.
- Certification in Project Management (e.g., PMP) is a highly desired asset.
- Experience with specific ERP platforms (e.g., Microsoft Dynamics) may be required depending on the organization's system.
- Strong analytical and problem-solving skills
- Experience with project management tools and software
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent verbal and written communication skills in English and Spanish.

5. Additional Considerations:

- International traveling will be required; 15-20% of the time.

NTP1

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- ERP Implementation: 5 years (preferred)
- ERP systems: 5 years (preferred)
- Project management: 3 years (preferred)

**Language**:

- English (preferred)
- Spanish (preferred)

Licence/Certification:

- Certified Project Manager (preferred)

**Location**:

- Saint-Laurent, QC (required)

Willingness to travel:

- 25% (preferred)