Patient Services Partner

Job Category: Support/Trades Hospital Location: Newmarket ON Job Type: Temporary (Fixed Term), Part time Number of Positions: 1 Union: SEIU SERVICE Minimum - Maximum Hourly Rate: $33.45 - $34.00

**Why Join Our Team?**

- A best-in-class workplace environment that prioritizes a culture of belonging and wellness.

- Progressive health and dental benefit plans.

- HOOPP pension plan with employer and employee premium sharing.

- Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

About the role:
The Patient Services Partner (PSP) is responsible for the provision of patient care to a specific group of patients under the supervision of Regulated Health Care Professionals (RHP) and in accordance with the policies and procedures of Southlake Health. PSPs are primarily required to perform tasks for patients that are focused on activities of daily living (ADL), including mobility and feeding.

**What you’ll be doing**:

- Empty, measure, and report ostomy and Foley catheter drainage and dispose of contents
- Perform urine and stool specimen collection and labeling of these specimens
- Perform various patient care duties and related social activities necessary in meeting patients’ personal needs and comfort, and documenting as required
- Provide physical assistance to patients as required by assisting with lifts and transfers, as directed by an RHP
- Assist with ambulation, toileting, bathing, and personal hygiene functions under the direction of RHP
- Assist with tray set-up and feeding of patients as directed by an RHP, opening packages, making patients comfortable, feeding when necessary, and documenting food consumption
- Monitor at-risk patients by direct observation in or outside the patient room
- Document patient care activities in the Health Care Record

**What you bring**:

- Recent patient care experience preferred
- Recent acute care experience preferred
- Demonstrates understanding of infection prevention and control practices
- Demonstrates conflict resolution skills
- Demonstrated problem assessment skills
- Demonstrated commitment to customer service and teamwork
- Demonstrated individual leadership skills
- Commitment to providing an exceptional experience for patients and families, as well as other members of the healthcare team within a challenging and exciting healthcare environment.
- Demonstrated commitment to, and understanding of, the principles of diversity, equity, and inclusion
- Models behaviour that is aligned with the values of Southlake Health.

- High school diploma required
- Successful completion of a Personal Support Worker/Developmental Service Worker program through a National Association of Community Career Colleges approved program (community college/accredited college program) OR successful completion of a minimum of the 1st year of a Nursing program required.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

**Health & Safety Workplace Responsibilities**

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

**Commitment to Diversity and Inclusion**

**Anti-Oppression/Anti-Racism at Southlake Health**

**Accommodation & Diversity in the Workplace